Agent Mobile App - Delete some applets

[NishaB]

Hi,

I have few clarifications to be made. The first image attached is the agent mobile app view. In that, On-call Schedule section is listed with Upcoming shifts, Time-off requests and Who is on-call subsections. But I want to remove these things. I checked the Mobile Studio UI. The second image attached is the Mobile Studio UI. I'm not able to figure out where to configure this.  Please help me to fix this.

[RaghavSh]

1. Go to "sys_sg_applet_launcher" table and look for "My Work" applet launcher there.

2. Under the "Body" tab you will find on call section.

3. You can either open the section and deactivate that or remove the section from body and save.

4. Reload or relogin your mobile app 

[RaghavSh]

@NishaB Did this solution work?

[Nitish Saini]

Hi @NishaB 

You have two ways to achieve this — either through Mobile Studio or Application Navigator.

Steps to remove those subsections Mobile Studio.

Edit the OOB On-call Schedule screen

1. Go to Mobile Studio (Mobile Studio → Agent app).

2. Search for the "On-call Schedule" screen (may be under the On-call Scheduling module, not in your own app’s section).

3. Open the screen, and in the Screen Sections list, locate:

   • Upcoming Shifts

   • Time-off Requests

   • Who Is On-call

4. Delete or disable those sections (you can either remove the card entirely or change the visibility conditions).
   
   
   

   Steps to remove those subsections from Application Navigator
   
   

   1. Open the "On-call Schedule" screen record

      • In the Application Navigator, type and open:

        sys_ui_screen.list

      • Search for the screen with the name "On-call Schedule" (Table: sys_ui_screen).

      • Note its sys_id — you’ll need it to find the sections.

   2. Find the screen sections

      • In Application Navigator, go to:

        sys_ui_section.list

      • Filter on Screen = <sys_id of On-call Schedule>.

      • You should see records like:

        • Upcoming Shifts

        • Time-off Requests

        • Who Is On-call

   3. Remove or disable the sections

      • You can either delete these section records or set Active = false (if the field exists) so they’re hidden.
        Alternatively, adjust the Condition field if you want to hide them only for certain roles.

        Please accept my answer and mark as helpful/correct if it resolves your query.

        Regards, 
        Nitish Saini

[Nitish Saini]

@NishaB 

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Thanks

Nitish Saini