Solarwinds integration with middleware

[Sandeep83]

Hi Team,

I need to integrate the servicenow with solarwinds via middleware. Could anyone provide the step by step procedure on how to configure the things in servicenow. 

Regards,

Sandeep S

[Anvin]

SolarWinds has a connector that helps to connect with ServiceNow. With the plugin, the expectation is to have the direct integration with SolarWinds and ServiceNow. Seems the middleware configuration is custom solution that you may have in your org. Can you give additional information the usage of the middleware in your side.

[Vishal36]

Hi @Sandeep83, 

Yes, integrating ServiceNow with SolarWinds via middleware is possible and commonly done for use cases like syncing alerts or updating incidents.

Basic steps to configure in ServiceNow:

• Create an integration user with appropriate roles (rest_api_explorer, itil, etc.)
• Set up an inbound REST API (if data is coming into ServiceNow)
• Use outbound REST messages (if ServiceNow needs to send data out)
• Map relevant fields (e.g., SolarWinds alerts to ServiceNow incidents or CIs)
• Use Flow Designer or Script Includes to automate the flow
• Set up basic logging to monitor integration activity

However, custom integrations in ServiceNow can become difficult to manage over time—especially when handling errors, updating field mappings, or adapting to platform upgrades. Small changes often require revisiting scripts or rebuilding flows.

Key things to consider before you begin your integration:

• What kind of data needs to be shared (alerts, metrics, CIs)?
• Is the integration one-way or bi-directional?
• How often should data sync—real-time or scheduled?
• How will you handle errors or failed sync attempts?
• Do both systems use consistent naming or identifiers for assets?

If you're looking for a simpler, more reliable way to manage this integration without building everything from scratch, OpsHub Integration Manager, an enterprise – grade integration tool might be worth exploring. It supports structured integrations like this out of the box—with automation, field mapping, and error handling built in. All this without writing a single line of code..:)

Hope it helps!

[Sandeep83]

Hi @Vishal36 @Anvin 

I made a connection between solarwinds and servicenow using the Service Graph Connector. Now i would like to pull the data from solarwinds to servicenow.

Could you please provide me the step by step procedure to pull data into servicenow.