Email script for the updated user not appearing in the notification when the user updates the ticket

[phr]

Hi All,

I have a requirement where i need to send the notification to the users who update the incident. We have a email script which is already defined and is fetching the email instead of the name .

reference image :

I did write the email script to fetch the name instead of the email :

But this isn't fetching the name 

How to achieve this?

[Sandeep Rajput]

@phr In your email script, {$sys_updated_by} is used, which is nothing but the user_name of the user who updated the record (which on your instance is user's email (user email is used as user_name on your instance) hence it is showing the email).

Replace 

[phr]

Hi @Sandeep Rajput ,

I did write the code as attached in the image "getUpdatedBy" which wasn't working fine.

I modified the code now and is working fine.

Thank you

[AnveshKumar M · Accepted solution]

Hi @phr 

Please change your email script to the one like below.

var usrGr = new GlideRecord("sys_user");
usrGr.addEncodedQuery("user_nameSTARTSWITH" + current.sys_updated_by);
usrGr.query();
if(usrGr._next()){
	template.print(usrGr.getValue('name'));
}

Please mark my answer helpful 👍 and accept as a solution ✔️ if it helped.

[phr]

Hi @AnveshKumar M ,

The code worked, Thank you.