email script to fetch approvers details in notification

Somasekhar6
Tera Contributor

Hi Team, I have created a notification on RITM table there are  multi level approvals for RITM after completion of all approvals if RITM state changes to work in progress need to trigger notification to one group by mentioning the RITM details along with the approvers details who approved that RITM. written the below Email Script to fetch but it's not fetching the details.

Please correct me if i am doing wrong

 

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Somasekhar6_1-1720604788214.png

 

1 REPLY 1

ezAdmin
Tera Expert

Got this from community. 

 

Approval emails not generated for requested items - Support and Troubleshooting (servicenow.com)

 

Did you ensure pre-requisites are met as per above link?

Let me know if this worked.