Email set to received-ignored because its size exceeds the value
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05-04-2023 07:22 AM
Need help with inbound email.
I am getting error string as - Email set to received-ignored because its size exceeds the value set in com.glide.email.max_body_bytes. this property is also not set in our instance.
How can I calculate the total characters of the email. Does this character count refer to the number of chars present in the HTML body field.( that is 509465 )
Could you please advise on this error.
Thanks you .
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03-25-2025 05:03 AM
Please take the reference of this KB
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1703509