unable to open the sidebar discussion

Rakhi5
Tera Contributor

‎03-25-2025 01:31 AM

some users are unable to open the unread messages from the sidebar discussions.

It's continuously loading but unable to open.

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8 REPLIES 8

Community Alums
Not applicable

‎03-25-2025 01:53 AM

Hi @Rakhi5 ,

Please follow this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1790727

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-25-2025 01:55 AM

Hi @Rakhi5 

 

It can be a cache issue or check the link KB shared by @Community Alums 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎03-25-2025 04:40 AM

Hi @Rakhi5 

 

Did you try after the cache clear, try to repair the plugin

 

AGLearnNGrow_0-1742902845737.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-25-2025 02:07 AM

@Rakhi5 

happening for all users or some users?

happening for admins?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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