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Build Agent is now live on your Personal Developer Instance (PDI)!

Hey ServiceNow Develop...

Earl Duque
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Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

We’re thrilled to anno...

jordancbaron
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The CreatorCon 2026 Call for Content is Open for Business!

Hey there, ServiceNow ...

jordancbaron
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New ATF Support for Configurable Workspaces in the ServiceNow Zurich Release

New ATF Support for Co...

Earl Duque
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Podcast: Break Point - Meet the Web Agents with Jingfei Chen

On September 30th, Ser...

laurenmcmanamon
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Unlocking the Power of Scripted Relationships in ServiceNow

As a ServiceNow develo...

Kristy Merriam
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How We Got ServiceNow to Print Cards at Knowledge 25 with MID Servers

Check out other articl...

Travis Toulson
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AI Experience by ServiceNow- the future of enterprise work with AI as the interface

How many companies are...

seanregan
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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is ...

Earl Duque
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Your Content Deserves Better: Choosing the right format for the max impact

Hi Community! This blo...

Earl Duque
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Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo...

laurenmcmanamon

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Featured Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

We’re thrilled to announce Community Week 2025! Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7! This is your time to learn, connect, and be ...

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Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

How can i create a Edit button for epics in project workspace

As a Project Workspace user, I want to be able to associate an existing SAFe epic to a Project so that I can easily link related records. Current functionality in the workspace only allows a user to create a new SAFe epic, but i often need to associa...

Question

Part 3: Client Responsibilities, RACIs, and the Power of Clarity

Read Part 1: Why Assumptions Matter in a ServiceNow Solution? And Part 2: Out of Scope Items and the Details That Define Delivery Let’s talk about one of the most common causes of project delays: unclear client responsibilities. As Solution Architect...

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Part 2: Out of Scope Items and the Details That Define Delivery

Read Part 1: Why Assumptions Matter in a ServiceNow Solution? Once you’ve nailed down your assumptions, the next step is to clearly define what’s out of scope. This is where things can get a little messy. I’ve seen plenty of solution plans where out-...

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Part 1: Why Assumptions Matter in a ServiceNow Solution?

On previous posts I discussed Scoping a ServiceNow Solution—Part 1 & Part 2. Once the scope is defined, we must also document the assumptions that support it. When building a ServiceNow solution, one of the most overlooked elements is the assumptions...

blog

Client Script not working in SOW

Hey all - I did read through some other posts but didn't find what I was looking for as I had already done those steps of troubleshooting. I am working on rescoping some of our work as our SOW was stood up quickly and before there was much in docs/su...

Question

Resolved! Set a date and time field from a business rule.

Good Morning All, I am running a business rule on my incident table which requires me to update a time field on a different table. I have tried several iterations of the code but nothing seems to work. The line of code I am using is data.setValue('u_...

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Best Practices

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Resolved! Resource Management Workspace Unassigned tasks showing 0

Xanadu Patchrtp We created a sample resource card with start date 7/23/2024 and end date 1/19/2025. When we click on the resource card, data is displayed. We flipped Unassigned tasks to on but that grid is showing 0 results. If we click the filter bu...

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Generate a weekly incident report (CSV attachment) for incidents created during the one-week

Generate a weekly incident report (CSV attachment) for incidents created during the one-week window from last Friday 09:00 AM up to this Friday 09:00 AM, and email filtered attachments to recipients based on Category / Sub-category rules.or incidents...

Question

UI Action Prompt for save

I have a UI Action then when click it calls a workflow which uses the task_ci table to get the approvers from the CIs. I noticed that if I add a CI to the configuration item field then click the UI action it is saving the records but not before the w...

Question

On-call Schedule - Add Phone number along with Username and group name

Hi Everyone, I have a client requirement to add phone on the main widget of On-call schedule where it's highlighted with Yellow. Please let me know if there is a way to add phone number here.

Question

Setting Up ServiceNow ITOM Integration with Amazon Data Firehose via API

Hi everyone, I’m trying to create a Bash script that connects to a ServiceNow instance, creates and activates an integration to stream log data from Amazon Data Firehose directly into ServiceNow. I’ve explored the ITOM Health Ingestion APIs using the...

Question

Related list action assignment query

I have created related list action(new) for escalation table in incident task related listwhen i clicked on it source record shall populate with incident task reference ,i have created an related list uxf acton ,but not sure where to set the source r...

Question

Resolved! Solution : How to configure Email Account in ServiceNow using your personal GMAIL mailbox

Hello Everyone, Finally I found out something for our PDI to send email through our personal Gmail account. Current Situation : by Default , User can't able to send email from PDI as ServiceNow removed the email accounts which was there. Solution : C...

Question

Including Risks from Multiple Entities in a Single Risk Assessment Project (RAP)

In order to include multiple risks within a single Risk Assessment Project in ServiceNow, do all the risks need to belong to the same entity?Is there a way to include or pull risks from multiple entities into one Risk Assessment Project? Since, curre...