On-call Schedule - Add Phone number along with Username and group name

[Neetika Gupta]

Hi Everyone,

I have a client requirement to add phone on the main widget of On-call schedule where it's highlighted with Yellow. Please let me know if there is a way to add phone number here.

[DGAJ]

Hi @Neetika Gupta ,

There is a video on ServiceNow Documentation YouTube about contact preferences.

On-Call Scheduling | Set up on-call contact preferences - YouTube

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Best regards,

[Neetika Gupta]

I just want the phone number to be displayed under username so that they don't have to click one more time in order to find the mobile number of the person in shift

[kaushal_snow]

@Neetika Gupta ,

Yes,  you can, but it will require a bit of customisation: out of the box the widget displays the user name (or group) and pulls the mobile phone (or business phone) field from the user profile, while the group’s On call Phone field is available but not surfaced in the main card, and you’ll need to modify the widget’s UI Macro or Service Portal widget to include and display the phone number (for example pulling sys_user.mobile_phone or sys_user.phone, or the group’s on call phone) alongside the name, then update the HTML/CSS and possibly scripting to ensure it appears under the username, test across browsers and mobile views, document the change for upgrades and optionally add a system property to turn the phone display on/off for flexibility......

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[Ravi Gaurav]

Hi @Neetika Gupta 

To add the phone number, edit the widget:

1. Open widget: Service Portal > Widgets > On-Call Schedule.

2. In Server Script, fetch phone:

   phone: user.phone || user.mobile_phone || 'N/A'

   inside the data.members.push() block.

3. In the HTML template, display it:

   <small>Phone: {{member.phone}}</small>

4. Save and refresh the portal.

That’s the simplest way to show phone numbers along with names and groups.