email template

[sola2]

I have created a personalized email template and email notification to trigger for the "ask approval" of a specified catalog item; however, when sent, it looks like this: 

If I use the already existing email template "change.itil.approve.role", it does look as it is supposed to:

Can someone provide advise on this?

Here is my email template:

<div>Short Description: ${sysapproval.short_description}</div>
<div>Requestor: ${sysapproval.variables.requested_by}</div>
<div> Project/Account: ${sysapproval.variables.project_account}</div>
<div>E-Voucher Type: ${sysapproval.variables.e_voucher_type}</div>
<div>E-Voucher Brand: ${sysapproval.variables.e_voucher_brand}</div>
<div>E-Voucher Amount: ${sysapproval.variables.e_voucher}</div>
<div>Quantity: ${sysapproval.variables.quantity}</div>
<div>E-Voucher Price: ${sysapproval.variablese_voucher_price}</div>
<div>Comments: ${sysapproval.variables.comments}</div>
<div>&nbsp;</div>
<div>
<div><hr /></div>
</div>
<div>${mail_script:change_request_summary}</div>
<div>&nbsp;</div>
<div>Comments:</div>
<div>${sysapproval.description}</div>
<div>
<div><hr /></div>
</div>
<div>${mailto:mailto.approval}</div>
<div>
<div><hr /></div>
</div>
<div>${mailto:mailto.rejection}</div>
<div>
<div><hr /></div>
</div>
<div>Approval Activity:</div>
<div>${mail_script:approval_activity}</div>
<div>
<div><hr /></div>
</div>
<div>Click here to view Approval Request: ${URI+&amp;sysparm_record_target=sysapproval_approver}</div>
<div>Click here to view ${sysapproval.sys_class_name}: ${sysapproval.URI}</div>

[Servicenow34 · Accepted solution]

Hi @sola2 ,

Kindly try without <div> tag.

Kindly mark helpful if assists.

Thank you!

[Maddysunil]

Did you try that? Is it working now?

[Mark Manders]

Your email template is just showing your HTML as text. Where's the rest of the HTML code? Can you check with your existing one, what you are missing?

[sola2]

@Mark Manders already checked it against the already existing one, but I do not see any differences. Please see the screenshots bellow:

This is the already existing one:

What is marked in blue, is what I added to the existing one. If I use that template on my notification it does work with out issues.

Here is the one I created:

As you can see, they are exactly the same. But for some reason the personalized one is not working.

[Servicenow34 · Accepted solution]

Hi @sola2 ,

Kindly try without <div> tag.

Kindly mark helpful if assists.

Thank you!

[Mark Manders · Accepted solution]

You are writing your HTML text including the HTML tags, so that will create the text as you write it. In the existing one, you are looking at it from your own scope, in the message field (not the HTML message). The 'Message HTML' field will take care of all the formatting for you.