Email to send the BCC recepients

[Community Alums]

The user compose email from the incident. They are manually added the emails in the to, cc and bcc. They email not sent to bcc people. There is no configuration in email template.

Why the email not sent to bcc, when we compose email manually.

Please Help

[Community Alums]

@Community Alums , may I know why it's not sending. Then why during compose the email bcc field is showing. How to hide the bcc field in the compose email

[Ankur Bawiskar]

@Community Alums 

if you are talking about BCC here in email client template, then it should send directly without any dependency on email script

I clicked Send and it sent the email to BCC user.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

 yes it shows here in the blind copy. But the user in the bcc is not getting the email. Even in the email log you are not able see the mail sent to the specific user.