email.watermark undefined in inbound action

[e_wilber]

Should you be able to use email.watermark in an inbound action? If so, what would cause it to display 'undefined' when trying to use it?

I do see a Ref:MSG## at the bottom of the email but email.watermark is not picking it up.

Update: I've used inbound actions countless times over the years without much problem. For this particular situation, the emails that appear to be failing the watermark are the emails that come in with like 5-10+ email replies since each outgoing email pushes out all the email communications. The email thread is pretty big on some of them which makes me think this is why the watermark at the very bottom of some of the emails aren't being processed correctly even though you can see them.

[Community Alums]

Hi,

Your post was a long time ago, but I thought I'd answer it anyway. If you use \w instead of \d, that ought to work. \d will end at an underscore '_' and return a truncated value (if that was the problem).

Thanks,

Jason

[PriyaRanji]

Hello,

Kindly refer to the below link, hope it will helps you out!

https://community.servicenow.com/community?id=community_question&sys_id=f898c721db5cdbc01dcaf3231f96...

Thanks,

Priyanka R