I am implementing Servicenow Integration with Amazon Connect in a VDI Environment. To avoid voice quality issues I would like to know if the Amazon Connect CTI Adapter for ServiceNow supports a "medialess" mode, where it can handle interactions witho...
Hi all, How do you remove the "Create Knowledge" button from Incidents, Tasks, and Requested items? I have searched for resources but cannot find anything that outlines removing this button.
I have a specific workflow in which we are taking SAM account names, plugging them into a PS script and running some functions on user accounts. I have a record producer that allows a user to select the accounts that need to be reported to IT for upd...
I need to get confirmation from the caller before closing the ticket.i want to mark a question in notification like.Is your query is resolvedYes or No if user select any option then how can we find that. which options is selected by user. Thanks
Hi all, I have a requirement where the due hr tasks are shown to a specific user via email notification. The links to the tasks need to be displayed in email notification line wise. This is the script that i tried. I want to push the links into array...
Hi All, We need to access values from JSON object and we have a property which is having the data in JSON format and in the script we are parsing it. Please find below{"Eng": [{"value1": "5","value2": "6"}],"As1": [{"value1": "ready","value2": "wip"}...
Am unable to locate the below menu items which are present in the employee center portal (esc). I want to update the labels of those menu items. How to achieve it? Can anyone please help me out?
Hi everyone, how are you? I want some states, like:In IntegrationIn approval phaseLate Validationwill only be visible when the assigned group is: "Apenas Idéias Usuários". Demarcated states should only appear when the assigned group is: "Apenas Idéia...
Hello,How do the fields on the Disposal tab for a Hardware Asset get populated? Is this a manual process? Or is it expected that the Hardware Asset Disposal flow needs to be updated to populate this information? I am unable to find any documentati...
Hi all i have provide an audience to my list in ui builder that audience has a single role and the person with that role is still not able to see list its saying "contact system admin for list access" how to resolve this?The user only has that role w...
When I create a catalog variable that references the user table, I always want to have certain filters in place, such as "Active is true" and "User ID is not empty". I also have a particular variable attribute that should always be added. Can this be...
I need to poll for Table records. Query that I use is: https://<instance>.service-now.com/api/now/v1/table/task?sysparm_limit=1000&sysparm_no_count=true&sysparm_query=sys_updated_on>2023-09-06 16:12:00^ORDERBYsys_updated_on This query is returning ...
Hello All,I want my change request to be available only for certain Assignment groups based on my Assignment group department value. (Department value is a custom field on my groups table). If the Department value is only something XXX then for those...
Hello experts, I want to add view workbench UI action button in normal incident form.(currently UI action button is available in only MIM module)In my normal incident for I am having the below attributes1.Major incident (select box)2.Priority (dropdo...
Hello all. So in my service portal I have set up the Top Rated Knowledge widget to open it's links in a modal window. This works all well and good but the knowledge articles are fairly lengthy and open up in the center of the article such that you ha...
