EmailClientProcessor help for Non Itil Users but they have a Role

[Wendy Peterson]

I need help with the ability to send an email from within a Task of an application I've created from another team. They do not have an ITIL role but a role I created for them. I know it's the EmailClientProcessor but can't figure out how to update it so it's for others outside of itil? Any ideas

[mike_allgire]

Are you referring to usage of the email client within the tasks or sending a notification based on populating the comments field?

[Wendy Peterson]

The email client with tasks. From everything i've read it needs the ITIL role but we dont' give itil to our Business Users when we create apps for them because there is too much tied to that role they shouldn't be able to see so I'm trying to find out a way to add it without ITIL.

[mike_allgire · Accepted solution]

You just need to remove the role in the EmailClientProcessor ACL if you want everyone to be able to utilize it. Add an additional role if you want another role to access it.

Enabling the Email Client - ServiceNow Wiki

[Wendy Peterson]

Thanks that's what i was looking for i thought it was a system property...