Emails are sent to both the watch list user and the requested user

[mania]

Hi,

In user-visible comments on the RITM table, and ensure that emails are sent to both the watch list user and the requested user.

I am very basisc on notification.

Can you please help on this, It will be userfull.

Thanks!

[Vishwa Pandya19]

Hello,

We already have a OOB notification for this.

Please check "Comment left on request" notification on sc_req_item table.

If my answer helped you in any way please mark it as helpful or correct.

[mania]

@Mark Manders @Maddysunil @Vishwa Pandya19 

Thanks for Responding!

Can anyone please tell me, once we click on RITM00001 number link on notification it should redirect to the portal not in platform. How to do it?

Thanks!

[M Ismail]

Hi @mania 

To create a link that redirects to the portal, you'll need to set up a mail script. In the mail script, dynamically construct the link that redirects to the Service Portal. Include this mail script in the body of your email.

[Vishwa Pandya19]

Hi,

You will have to find out where the hyperlink is being populated from.

However, if this is coming from an OOB notification, it should not be changed as it may cause problems during upgrade.