Hi,In my test application, I am using Inbound Email Action Script for creating Change Request. I am populating all mandatory fields of Change Request.I want to populate Requested By & Original Requester fields from the Inbound Script.I tried searchin...
I'm trying to use the 'variable.setValue' to populate a date field. The formatting of the date value is 28-Sep-2011 and manually putting the value into the date field works perfectly fine. In addition I know my script is working because I pointed it ...
Is there a way to execute a background script (From Scripts - Background) that updates a record but does not run the business rules on that table?For example, I have a new field on the Incident table that is a calculated field. However, the calculate...
Assume a GlideRecord, 'gr', with choice field 'os' (operating system).How do I get the value?gr.os.getChoiceValue() returns the 'choice label'gr.os.getDisplayValue() returns the 'choice label'gr.os.getElementValue() returns the 'choice label'gr.os.ge...
I have a field that I need to set in a subject line of an email. The email is coming from the "request" table, and the field is on the "sc_cat_item" table. I have a mail script within the email body, but I need to set the field in the subject. How ca...
I have been asked to make the copy sys_id available for discovery admins when you right click the header bar on a page. I found the entry for copy sys_id in the UI Context Menus and changed the condtion to say:gs.hasRole('admin') || gs.hasRole('disco...
hasValue()and nil()appear to serve the same purpose. Is there any situation where they behave differently? In other words, is there a situation where hasValue() != !nil()?If a field contains a bad reference (i.e. sys_id of a non-existent record), doe...
Is there a way to override a UI policy based on the current logged in user? I'd like to remove the mandatory requirement on a field for admins. I don't appear to be able to modify the conditions field to insert a test of userObject. In the list view ...
Hi all,We have found that when an MSG file is forwarded into the system through the mail it will then not allow the file to be opened.Error message displays - "Can't open file. The file may not exist, you may not have permission to open it, or it may...
Is there a way to convert a glide Date object to a javascript Date object?I would like to convert a glide date object to milliseconds since 1970 (i.e. getTime)DateTimeUtils has a function to convert ms to glide date - I need the inverse operation.Tha...
Hoping someone here can tell me what I'm doing wrong here. On a catalog Order Guide, I need to filter a list of Configuration Items based on the CI Class chosen in another variable.I created an on Change Client Script (on the Class Variable) that cal...
In UI pages reference fields can be added by <g:ui_reference name="sys_user" table="sys_user" question_reference="sys_user" />Is it possible to write onChange client script on this reference field?
I m trying to create an event when the browser window / tab is closed. Can window.onunload function be called? if so, from where?I see session.established event is created everytime the new session is established. Similarly, i want to trigger another...
Hi,On incident table have a choice list field,need to restrict some of the values appearing in this field.Was planning to achieve this using a reference qualifier - http://wiki.service-now.com/index.php?title=Reference_Qualifiers#Qualifiers_Based_on_...
I am currently using the following function within an Business Rule to populate the RFC field on the incident table from Change. As is, it is working correctly, but the process owners now would some changes. What they want is a check to see if the RF...
