Emails are sent to both the watch list user and the requested user

[mania]

Hi,

In user-visible comments on the RITM table, and ensure that emails are sent to both the watch list user and the requested user.

I am very basisc on notification.

Can you please help on this, It will be userfull.

Thanks!

[Maddysunil]

@mania  You can create a New Notification:

• Click on New.
• Choose the appropriate table (sc_req_item for RITM).
• Configure the conditions for when the notification should be sent. In this case, you want the notification to be sent when a user-visible comment is added.
  • Example condition: When: comments are added
  • You may further refine the condition based on the visibility of the comment, if needed.
• Specify the notification recipients. You can select the watch list user and the requested user from the available fields.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Mark Manders]

Create a notification to trigger onthe sc_req_item table when 'comments' changes and add to 'who will receive' the 'requested_by' and 'watch_list' fields.