Emails does not display on activity log

[samadam]

I am trying to show emails sent in the activity log, added email auto generated and email correspondence to activity log. I can see on Incident but not on change record? IS there anything else that need to be configured.

[brianlan25]

That should be all you need. Just make sure they are checked by default when you click on the filter icon.

[samadam]

They are both checked and itil role has access to emails, Not sure what is causing this..

[brianlan25]

Maybe try doing something to trigger a notification like someone who is not the assigned to or the requested by adding work notes.

[samadam]

created a basic email on insert and it shows up