Emails not created a ticket

[gayatri38]

Suddenly, emails are not creating tickets, when we send email we are able to see them in logs but not creating ticket. In flow i have tested it out and flow is working fine. 

Its showing Target field as empty for type received - 

And in the email record , for email logs , i see the flow not getting attached - 

Any idea on this??

[gayatri38 · Accepted solution]

There was a Active Transaction that was going on for 3 days and it did not create emails into a ticket. So had to kill the transaction then all the email were processed.