I thought this would be easier in some way but I think it's more complex than I thought.I have a custom table that has rows of business units associated to employees via employee IDs. I need to be able to filter all the results in a look up select bo...
I would like to duplicate a record before further processing it but I don't want to create it by hand identifying each field name and copying it over. Instead, I would like to iterate through all the items.In non-scoped apps you can use getFields f...
Hi All,We have used Annotation - Section separator for adding sections on the form. And in eureka it looks like as below :-After upgrading to Helsinki the same section is displaying like :-Its width got increased and doesn't look good at all. How can...
I have a client script that uses AJAX to call a script include to do a validation check. This is working from the Client script. I want to re-use this code to also run the same validations from a Business Rule. How would I structure the call from the...
if (current.state == 7) { // incident state is closed so // 1. mark the task as inactive // 2. set the closed by to current user if not supplied // 3. set the closed time to now if not supplied current.active = false; if (current.closed_...
Hello All,How to configure login page for my portal.Now its taking default login?Configure the Service Portal login page I already went through it.
when agent enter work notes or comments in TASK it copies to its RITM, is it possible to copy the same comments/work notes from TASK to REQUEST.I have written script in BR(function ExecuteRule(current.previous /*null when async*/){var gr=new GlideRec...
I have created a UI page and on UI page there are two date/time fields.When any user selects in "From Date" or "To Date" field. Date should remain as it is but Time should round up to "00:00:00".For example if user selects value in Date/time field 17...
I wonder if there is a better place for me to post my Istanbul upgrade-related questions?Anyway, I have an On-Call Assign (Current) Business Rule that goes and looks at the on-call calendar for the Assignment Group in the Incident and then adds the p...
bawiskarHello All,How can I parse the json and check whether it has null value or 'value' is not added..e.g.,When the value is null [{"number":0,"fields":[{"min":100000,"max":9999999999,"label":"","type":"number","value":null}]},{"number":1,"fields":...
Hi,I need to show an error message after clicking the UI Action button. It's displaying the error message but disappearing after 1 second.How to show the error message after refreshing the page ?ThanksRam
Hi All,I have got a requirement to set priority value based on Impact and Urgency for Problem table. I have implemented using data lookups. I am curious to know what happens if I write business rule for the same with few modifications? Will the busin...
Hi All,I have a requirement where I need only four Categories and their few respective Catalog Items to be visible on Service Portal. The categories also include content Items.Below are the two scenarios of the requirement.1) I have used an Icon Li...
Looking to do some house keeping. We have to Query all RITM's that are in fulfillment or fulfilled stage and fulfilled (u_fulfilled_time) time is empty. From RITM we need to query the associated catalog tasks (sc_task), where state is 'work complete'...
I am receiving an error in my QA environment when running a fix script . When running in DEV there isnt an issue. Is there a setting thats disabled ? Even running as a background script it wont run but there arent any errors in the log.Resource...
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