@Hi All,Currently we have the below reference qualifier defined for the Config Item field in Incident form. We need to add 5 more conditions as part of a new requirement and we are unable to do so because when we add more conditions and save, the cha...
This this is my, doctored, outbound BR script to post an incident ticket to a 3rd party vendor:var request = new sn_ws.RESTMessageV2();request.setEndpoint('https://company.com/endpointRestService/createOrUpdateTicket');request.setHttpMethod('POST');r...
Hi All,Our service desk group have just noticed that the global search does not return a list of results when they search for part of a log number. If a whole log number is entered it will take them to the log.It is only affecting users that are in...
Hi all,We have a requirement like, When user send email which contains Incident number and email has attachment, same attachment should be attached to that particular Incident.Can we achieve it, If possible could you please help us to proceed on th...
Hi Everyone,is there a way for me to check if all problem task associated to a Problem is already close then once close it will change the problem state.It is easy if I can do it via Workflow but the problem task is not consistent in number.I think y...
Hi everybody,I was looking for a way to get some "calculated" kind of metric, based on other responses belonging to the same assessment.For example, if your questions are like this:How satisfied are you with your technician's skills? 1-5How satisfied...
Hi,We have a task to import nearly thousands of Knowledge article in the HTML format into servicenow. How can this is be proceeded?Do we need to write separate script to promote this task?
I,am moving one entire application from one instance(Dev) to another(Test). I was sucessful moving all other data but have issue when moving activity history data from sys_audit table. So, when i import data from sys_audit table not the entire histor...
Hi,I have only been working with ServiceNow for a few weeks and have a situation I need to figure out how to do urgently.I have a record producer that contains these three variables:Location Type (location_type)Location Name (location_name)Account (a...
We have a scoped application for our accounts payable team. They need to know if an invoice is under 30 days overdue or over 30 days overdue.I am trying take the invoice term field and the invoice date field and write an onChange client script on t...
In the out of box "Service Portal" that gets created when the Service Portal plugin is enabled, the Order Something, Knowledge Base, Get Help and Community widgets are instances of the Icon Link widget. When I add these to my own portal, the result...
Hi guys,I am doing some integration with PagerDuty and getting the On Call Rota using API. I would like to display the retrieved value on the form via a UI Macro.Looking at the logs, I know the script include is being called and value being returne...
GuysI'm trying to display a hyperlink/URL in the alert pop up box. Is it possible to put the link at some point in the above box? Any insights greatly appreciatedRegards!
Hi All,Still new to ServiceNow but I have a couple of questions and would be most grateful if someone could answer/clarify.For our implementation we won't be going live with the customer portal till 'Phase 2' this means until then any requests will b...
Particular user cannot able to export data from servicenow.After giving export>download it opens a blank page and cannot download data.Attached the screenshots
