How to merge incident and incident sla tables and generate the report?
How to merge incident and incident sla tables and generate the report?
Forum Posts
Resolved! Need to update child incidents whenever work notes or state of parent incident changes
Hi All, Requirement is to update the child incidents whenever there is any update in parent incident's work notes or state. I am struggling with my code, it only updates the state but in case of work notes change, it is not working. Kindly help findi...
Enable "Virtual Agent" plug-in in personal instance
Hi All, Am trying to enable the Virtual Agent plugin (com.glide.cs.chatbot) in my personal instance and it is recently upgraded to London version. When I gone through the product docs it states that it must be activated by Service Now personnel. Can ...
Resolved! how to assign the users manager to the catalog item ?
Hello folks, i really need help.can anyone clearly explain it. I have couple of questions please take time and explain. 1.in maintain items i created the catalog item named ipod and there are some variables like for whom it it requested for and the ...
How can I Integrate Servicenow and Informatica ?
Hi All, I need information how snow and informatica integrated . its urgent for me , anyone help me Thanks in advance
Resolved! Query BR or Read ACL
Hi All, Which is the best way to implement restricting visibility to certain records by using query business rule or read acl?
Resolved! Script Include Best Practice
I'm running an onStart script include for a Transform Map to determine first, the number of records in an Import Set and second, if a particular field is empty (null) for a threshold check. I was first calling a GlideRecord for the ISET to get the r...
Resolved! How to add Glyph Icon to table?
On one of our environment I have no idea how, but someone was able to do this: I am trying to recreate that again but in another environment, but when I type in Glyph Icon (Bootstrap) I get the following: What is weird is that even in the environm...
adding columns to a custom table used in a reference field
I have created a Table called States and have added 2 fields to it Abbreviation (PA, NJ, NY etc.) Name (Pennsylvania, New Jersey, New York, etc.) Then I created a custom field called State, made it a reference field and point it to my States table. W...
Using javascript to set up the default value of a field as the same as the value of that field in the parent task
Hi, i want the default value of a field in a child task to be the same as the current value of that field in the parent task(so for example, in a change task for the field business_services, i want the default to be the parent ticket value of that fi...
Resolved! Service Portal Search bar it should populate Knowledge and catalog.
When ever we type some text in Service Portal Search bar it should populate Knowledge and catalog as shown in attachment. Where under knowledge it should show up list of Knowledge articles related and catalog should show related catalog requests.
Resolved! Reopen a single catalog task in a workflow
Hi, I am fairly new to scripting in ServiceNow and am wondering if this is even possible? We are having issues with people reopening sctasks by changing the state, so I have been able to lock this down using ACL once state = 'Closed'. However, there ...
Resolved! Client script to reference a true/false option on the selected variables form.
Hi All, so I'm trying to reference a field from the record being selected on the form. I have it working on the back end up the g_form option doesn't work on the portal. I'm trying to figure out how to do this without using that. When it that piec...
Unable to use Packages.com.glide.schedules.Schedule property
Security restricted: Attempted access to restricted class name com.glide.schedulesEvaluator: java.lang.SecurityException: Illegal attempt to access class 'com.glide.schedules' via script Caused by error in script at line 3 1: var schedRec =...
Resolved! Can't query for current in sys_attachment table after inserting request item
I have a form where the user is able to attache documents. After pressing submit, I'm trying to get the attachments so I've created a business rule "Running after insert" for sc_req_item table. I'm trying to see if I can find the attachment but i'm n...
