Hello All,We have a customization on Catalog Task table i.e., we have added Cancelled State and when the Catalog task gets cancelled, then the related Request Item will be cancelled & it's corresponding Request will be marked as Closed Incomplete. Sc...
i m looking at pulling information from my servicenow instance and display in Office 365 SHarePoint sitewant to use oauth authentication to query servicenow via REST.i see the option of grant type as password or token in the REST call i m looking at ...
I have a container, the layout is 2 columns wide, one side, then the other.I'm trying to have my option(the one that is in the left) in the left and the rest in the right. It is not working? HELP MEHow do I decide what variables go to the right/left?
Hi AllI was trying the below code in the scripted web servicevar queryParams = request.queryParams;var base_url = gs.getProperty('glide.servlet.uri');var urlArray = [];var body = {}; var kb = new GlideRecord('kb_knowledge'); kb.addQuery('...
I am using direct WSDL for a table in my instance. When I try to load it using SOAP UI it gives below error. Any ideas?Error loading [https://<company_name>.service-now.com/<table_name>.do?WSDL]: org.apache.xmlbeans.XmlException: org.apache.xmlbeans....
I was wonder if it is possible to get an Incident Task to update the parent Incident's activity feed? I would like to see any updates to the task comments or work notes and any changes to the task state. Since I'm very new to ServiceNow I'm not sure ...
I have a requirement to create a custom slushbucket and eventually use the selections to create some records.I found ServiceNow Guru's awesome document which gets me 80% of the way to where I need to be and I'm trying to get the example working befor...
I am just setting up a Service Catalog and have one question I hope is a simple one:Upon ordering an item, several messages appear in blue banners indicating all of the records that were generated: RITM... was assigned to Requested Item, ...
When adding a widget to a Service Portal page (in other words, creating a widget instance), there is a field called "Additional options, JSON format". Could someone point me in the direction of documentation for what options/attributes are availabl...
Hello Team,I'm trying to use import data feature to import legacy data to my new table. When I created the template using ServiceNow, it skipped certain columns when creating the template. Those are the readonly fields for my table. While I do unders...
Does anyone know how to hide the -+ buttons that are above and below the html fields? Also, I wonder why one needs them when the field is read-only?
Hi,I am taring to add hover over text on activity, work notes ,comments fields on incident table but I am not able to add so can any one help me on this.
I am curious to know couple of things as part of On-Call Schedule and planning to customise the application as per our need, 1. I would like to increase number value from 9 to 40 on (Escalations and notifications setup stage) as part of field How man...
Hi all,I'm doing something on a UI page, and I'd like to control where the form / system messages appear. These ones:gs.addInfoMessage("I am a message");At the moment, ServiceNow automatically places them at the top of the page, but I'd like to contr...
What is the Best Practice around RITMs and Tasks? There are situations where it would be easier for one of our groups (3 agents) to just work from the RITM and not have a task. We don't need approvals and one person works on the RITM at a time. W...
