Emails - Sent Failed

Miguel Caldero3
Mega Expert

‎03-11-2011 06:04 AM

We have noticed that the system has not sent "valid" emails to our customers. Those emails are appearing in the Failed section of the System Mailboxes module. The state of these emails are ignored and the Error String is: SMTPSender: no recipients, email send ignored. However the thing that we don't understand is that those emails contain recipients. See attachment.

Is there something else that could set the error string to SMTPSender: no recipients, email send ignored?

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4 REPLIES 4

gaidem
ServiceNow Employee
ServiceNow Employee

‎03-13-2011 12:40 PM

Does the system send any emails? Is it specific users it ignores, specific notifications or anything specific at all?


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Miguel Caldero3
Mega Expert
In response to gaidem

‎03-14-2011 07:31 AM

I entered an incident with Service-now about this issue after I posted this forum question. Service-now is working with me to resolve this issue. Thank you....


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keegan
Kilo Explorer

‎09-09-2011 03:07 AM

We have the same issue, did you heared back from SNC about this and if so what was the solution?


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Miguel Caldero3
Mega Expert
In response to keegan

‎09-09-2011 05:06 AM

Yes, Service-now found out the issue. I was using a semicolon to concatenate email addresses.
For example:
joe.doe@test.com;john.doe@test.com <-- this is incorrect

I changed to

joe.doe@test.com,john.doe@test.com