Hi everyone,I'm working on ServiceNow Yokohama and have noticed a difference between the Classic Knowledge Article form and the Improved Editor (Knowledge Center).In the Classic Knowledge Article form, the Can Read and Cannot Read user criteria field...
How to create Time field in Record Producer
Hi all, I'm working on Change ATF SOW version for change task validation it is creating change task after moving state to implement but i'm unable to open those task records. What could be the process for that i tried to open via related list but sti...
Hello,I would like to create an audit log that records the user's IP address whenever an attachment is downloaded.I am aware that ServiceNow provides the attachment.read event. However, I have not found a way to retrieve the client IP address associa...
I have a #PDI version :zurich-07-01-2025__patch10-05-22-2026, when I am trying to install the "Domain Support - Domain Extension Installer" plugin from the Developer Portal it fails without showing any error message. Just a error notification "Activa...
Hi Everyone,Can we hide the virtual agent icon for a particular page in the same portal? For example, for page ID landing page, the icon should be hide and for other page it should be visible.
Hello, Below is a cURL example of an API we are trying to hit. curl --location 'https://my_custom_app.com/api/flo/123456789/invoke?clientToken=ABCD' \--header 'Content-Type: application/json' \--data-raw '{ "userId" : "dummy@dummy.com ", "cont...
Hi Team We have created Custom with Label field Type ( Current Time) it is working in portal , while mapping from portal to backend it's not mapping in the workspace. Could you please help me on this ?
Hello Team,We are working on traversal rules for tag-based Service Mapping. Currently, we can see only a few relationships (such as Hosted on and Runs on) in the CMDB, even though Azure Cloud Discovery has been used to populate CIs and their relation...
Hi All, Hi All,We are receiving a lot of requests for bulk approvals in ESC. As far as I know, there is no OOB feature in ServiceNow that can fully support this requirement.I have been explaining to users that this would require a custom solution and...
Hi All,We have a requirement to create a report that provides a detailed breakdown of incident age statistics. The goal is to clearly distinguish time spent actively working by staff versus time spent waiting on customers.The request includes two com...
When I click the "Resolve" UI Action, it opens the resolution dialog in both Native UI and SOW. However, in the CSM Configurable Workspace, the same UI Action is not working and the dialog does not appear. I am using the same UI Action configuration...
Hi everyone,I am working in Service Operations Workspace (SOW) and trying to implement a specific navigation behavior.The Architecture: I have a Workspace UI Action on the Incident form. When clicked, it opens a modal using g_modal.showFrame(). Insid...
Hello all, Could you confirm whether we can suppress Smart Assessment questions based on scope item attributes? If Yes then How?For example, if the Business Application attribute Artificial Intelligence is set to No, we would like to suppress the AI-...
Hi Community,I'm working with the Major Incident Workbench and would like to hide/remove the Create, Add, and Manage options from the Child Incidents section.I've already traced the navigation to the View Workbench UI Action, which redirects to:" $ma...
