We're trying to identify and notify inactive users in the on-call scheduling calendar using the Flow Designer. The table we choose is 'cmn_rota_member'. Can you please guide how we can build the flow design (with no code) to identify the users who ha...
Hi Community,I configured Automated Quality Assurance for Customer Service Management (CSM) and would appreciate some guidance on the expected behavior of the Define Availability conditions.RequirementWe want the Automated Quality Assurance skill to...
While passing certification exams like the CSA, CIS etc has become increasingly common, relying on exam dumps . This approach bypasses essential ServiceNow fundamentals and OOB capabilities, directly leading to challenges during business requirement ...
Hi Can someone point me in the direction of how I can join/use the Australia/Brasil Developer passport program so I can be or get credit for working through it. Many thanks in advanceFrank
I modified the existing user account catalog form by adding 2 new fields in the form. It is displayed in the ServiceNow portal but not in the Self - Service --> Raise a Request. Please find the attached screenshot for reference and help me in fixing....
I want the approval mail to replaced with the Approval on Mailthat the user receives a mail to approve or RejectAnd as well adding manager to the Approval list
Hi Team,After our recent upgrade, we're facing an issue with Global Search for ITIL (non-admin) users.Expected BehaviorWhen searching from Service Operations Workspace (SOW), users should be able to find and open:Incidents (INC)Requested Items (RITM...
I got a question that if it is possible to dynamically change the display name of the list header in workspace.For example, the screenshot above has State field and the value contains Successful and Failed. When I filter Successful, the header Vulner...
Hi All, I have the below requirements for certain child classes of DB Instance:For the existing duplicates, check if there are any records having same name, version and related child, then retire the older records if not already. Also copy the field ...
Hi,I have 4 string variables and 4 reference variables in a variable set.So If i tag this variable set to a record producer, 1. Based on the requested for or subject person depends on the record producer, it should auto populate values from the user ...
Issue: I am investigating an issue with Management approval generation where a user can belong to multiple groups that are all configured as required approver groups. During approval creation, only one user approval record is generated, and approving...
I'm trying to post a question, but it's being blocked as Spam. I'm not sure why. I have not written anything that would be spam.It is just a question.I hope someone can help this situation soon.
Hi All,How do I create a Dashboard Report on the detailed audit trail of user roles, including the role ID assigned to each user, who added or removed the role, and the corresponding timestamps. Thanks!
Hello Folks, Could someone direct me to the steps for preventing the "Skip" button from being grouped under the overflow menu ("...")? I attempted to override this by assigning a custom action, but it was unsuccessful—I couldn’t implement it. Thanks
Hi,We have a requirement to customize ServiceBuilder UI. Example: I would like to have Manage Service Offering tab similar to Create Business Service and Create Technical Service Can someone please help from where can we modify the UI? Thanks in ad...
