Hi Team, While working on Service Operations Workspace we have observed that some users are not able to view "All" incident list under Incident category, we have created new list called " All Custom" still user is getting the same error Method invoca...
Hi Team , I have created an maintain item , where I have used an variable type (yes/No), where if the value is yes the variable set should populated on portal and other wise the variable set won't populate on portal or on RITM . However used an UI p...
Hi Team, I have a system properties in Custom scope A. And there is scripted rest API in Custom scope B. I am trying to update the system property but, unable to update it. Error 1. MessageAccess to api 'put(sys_properties.value)' from scope 'custom...
I have 2 reference variables as described below on a catalog Item:business_application reference to cmdb_ci_business_appservice_offering references to service_offering Requirement is if User selects "LES/MES - Mexico" in business_application then on...
Hi Everyone , We are working on Teams servicenow VA integration , The bot virtual agent in teams was responding till yesterday , but from morning its not responding. I tried "hi", bye , restart . Also tried by re running the scheduled job -Time Ou...
HI All,I want to prevent publishing application files to git repository if version of the app is empty. Is it possible to do that and somehow disconnect application with github and also display a message on the top of the studio screen " Version of t...
In servicenow, when we run the scheduled report where the type is 'PDF', the respective pdf file is not attached with the report. Also, running Sharing > Export to PDF on the report displays "Error while generating pdf". Please help and provide the s...
We have created employment letter automation, where ticket is created and doc task is automatically assigned for verification , once signature done, doc task closed ,but document is not being added to HR case.Please help here to resolve the issue.I c...
I have requirement to make the catalog item visible only based on below conditions1. User should be member of "XYZ" group AND2. User should not have manager assigned.How to do this? Anyone can help me on this @Ankur Bawiskar
Requirement:I have a RITM (Request Item) with a MRV (Multi-Row Variable) that contains a field named "link" with type "URL". Instead of displaying the raw URL in the RITM, I want to display it as clickable text that says "Click here" (or similar cust...
Hi Everyone,I’m trying to set a reference qualifier dynamically on a Lookup Select Box variable in a catalog item by using another variable’s value.Right now, I’m using the following script as the reference qualifier:javascript: "" + current.va...
On the FSM Dispatcher Workspace, the Work Order Tasks are not being displayed on the task panel. We impersonated a dispatch group user, selected their associated territory on the Dispatcher Workspace, but the task panel still does not show any Work O...
Hi Team, I was wondering how can we handle approvals in case of sick leaves or unplanned leaves. I know delegation works, but this is when it is a planned leave. Has any one faced this scenario?
Hi all, I'm trying to download a Knowledge Article from our ServiceNow portal, but I don't see any built-in option like "Export" or "Download" on the article page. The only visible options are “Subscribe,” “Flag Article,” and “Edit” (for those with p...
Hi everyone,I’m currently working on a ServiceNow implementation and ran into an access control issue related to RITM visibility. I’d really appreciate your advice.Use case:We create 1 Request that generates multiple RITMsEach RITM is assigned to a s...
