Hi Community,I am trying to modify a Module record named "Security Tasks" within the Security Center application scope.However, all fields are greyed out, and I am seeing the following message at the top of the form:"This item is read-only based on i...
on form where active field set to true then firstname and lastname need to be get masked how to do the same ... which should be work in workspace as well as in native UI
Hi, Is there any way in ServiceNow to provide OAuth 2.0 credentials to a client without using grant_type?The client claims grant_type is deprecated and doesn’t want to use it. I’d like to know if ServiceNow supports any alternative or recommended mod...
We have setup integration between O365 and Servicenow, in which we are integrating Policy with Share Drive. We have done the complete setup, installed plugins (Multi-Provider Document Services Framework) & (Microsoft OneDrive Spoke for Document Servi...
We seem to be having a role issue with the snh breadcrumb widget. When a user with the itil role views the page in the portal, they see this: But when a non-itil user looks at the same page:Note the blank spot in the breadcrumbs. Also if I click on...
Hello,We have a report that is very simple. Captures all incidents with certain phrase updated by the user.It displays which user updated the incident with that phrase.When the incident is in Open state, the report shows, the user's name, when the ph...
Good Afternoon, Within the customer portal I have added a taxonomy, but it is not being displayed. I would like the taxonomy to look like the taxonomy that is on the employee center portal. How do I do this? Kind Regards, Luke
Hello all,I'm looking to export around 80000 rows to Excel and am currently limited by the export limit. I have read the Wiki and it has stated that the system property glide.excel.export.limit can be modified by changing the integer to whichever row...
Hi Friends,I am in process of creating a report on Incident table. Require a suggestion on filter criteria please-This is the filter criteria below i need to set (along with other simple condtions)-CIs 'Do not Start With'- SAP , EAS, E1Assignment Gro...
I am currently trying to configure ServiceNow to work with an Identity Provider (IDP) called Login.gov. Users should be able to authenticate via login.gov and be redirected to ServiceNow. However, we are not using SAML, but OIDC where you are prompte...
configure auto promote CI system property based on the below CI matching in the discovered item table: I'm new to creation of auto promote CI.So far what I'm aware of is we need to set values in system properties :sn_sec_cmn.autoPromoteFieldsbut how ...
Hello,Use case : On Agent workspace for any interaction record, i need to display related incidents of the caller from last 60 days.Currently there are 4 tabs displayed , i want to add one for related incidents. Below are my findings :1. On interacti...
Hi everyone, I’m looking for help with a Catalog Builder issue.I added an M2M (many-to-many) step to allow selecting Service Offerings in a Catalog Builder. The functionality works correctly for admins, but for users with the role catalog_builder_edi...
Problem: users are copy+pasting outlook sent to lists (separated by semicolons) into our watch list field on record producers, but ServiceNow needs commas, not semicolons, to interpret email addresses, correctly. Solution(?): onChange script to disal...
I have an ATF test with parameterized data. The test runs successfully for all datasets, but screenshots are not captured for each iteration.With hardcoded values, screenshots work fine. After parameterization, they are missing.Do screenshots need to...
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