REQ to RITM
Hi I have a requirement when I want to submit a catalog item in CSM portal it should redirect to Req not RITM.Can anyone tell me how I can achieve itThanks in advance.
Forum Posts
How to customize this Record information
Hi guys can you please tell me how I can customise the record information when I click on the RITM and click on this button need to show different field currently in CSM workspace.
How to filter the reports of PA dashboard based on the entity selected in the Dashboard filter
Hi all, We have a requirement to filter all the reports of a PA inline dashboard. This filter is on Entity table. So all the reports should be filtered based on the selected entity and its downstream entities. Is there a way to filter the reports bas...
Resolved! Trigger SLA noification fto assigned to or 50% breach time.
Hi Team,in Zurich instance, cna anyone help me with the complete step wise guide to Trigger the Notification to Assigned to, assigned to manager whe the SLA has reached the 50% business duration and has not breached.Thanks.
adding users to Microsoft 365 distribution groups
To achieve this, we are exploring integration options such as Integration Hub, REST APIs, or other suitable methods. Create a new request item in ServiceNow called “Add to Distribution List” catalog form.Allow users to select a Microsoft 365 distrib...
Playbook
Hi all, I have configured a playbook. In that playbook second stage contains the record form/user form activity which shows some fields of created records. However whenever I'm testing the playbook, that record page of second stage is not appearing p...
Resolved! How to hide icon for reference field in portal?
I want to hide the icon for a reference field in the portal view (Form Widget), but it should remain visible and functional in the form view. Is there any out-of-the-box (OOTB) functionality available to achieve this?
assign to me action on workspace next to edit
Hi All, I need to show assign to me button on workspace list view it is visible for admins but for agents it is showing only edit button. can anyone help.
Field value not capture on form save in ServiceNow Portal(OOB Form Widget)
In ServiceNow, I used the OOB Form Widget in the portal to display a form and view for specific table. Now the user is able to edit the fields, but when the user clicks Save, some field's value is not getting captured. That field's value is being set...
Unable to find relationship conditions under CI Class Manager Orphan Rule
Need to create Orphan Rules for tables -- Computers, Handhelds, Printers, IP Switches where CI has no relationships. For Windows Servers where CI does not have any "Hosts" or "Runs" relationshipsUnable to find these appropriate relationship condition...
Resolved! In case of any Rejection, all remaining approvals should move to "Not required"
In case of any Rejection, all remaining approvals should move to "Not required"We have created a flow that generates approvals based on a variable:If the fulfiller selects one approval required and type = Individual, the system sends approval to one ...
How to display related Incidents, Tasks, and Change data in Digital Product Release Workspace
Hi everyone, In the Digital Product Release (DPR) tool, we have multiple enhancement requirements to display related record data in different sections — such as Incidents, Tasks, and Change Requests.Incidents List: If a Change has any Incidents under...
Spoke Tab is not shown in Workflow studio
Hello, I correctly installed the Spoke Generator, I have admin roles, but Workflow studio does not show the Spoke Tab. I have the lates release of Zurich Version in my instance. How can I activate the Spoke Tab? Thanks!
Resolved! PDI adding plugins which are "Pricing - Paid"
Hi all, wanted to try the GRC: Policy and Compliance Management module in a PDI. I am just double checking am I right in assuming that I am allowed to install Paid plugins in a PDI - its just you cant to this in production instance without a licence.
Resolved! Multifactor Authentication Redirect
Hello all, We have a single page app hosted on a ServiceNow instance and the customer wants to implement multi-factor authentication. Thanks to the documentation, I was able to set it up quite easily and I have tested it out and it is worki...
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