Hello, I am encountering an issue where duplicate cmdb_hardware_product_model records are being created during the SCCM (robust transform map) import for Computer Identity. I have already reviewed the mappings in the transform map, and everything app...
Currently I can select only one assignment group. I want to Select multiple assignments groups but I can't find any configuration options. How do we enable multi selection of breakdown elements in Analytics Hub page?
Hi All, Sample snippet from onLoad client script which disables 'tags_menu' on banner in knowledge form but uses DOM manipulation which is not a best practice, so how to achieve this without using DOM. Below is the code : function onLoad() { var g...
I wrote a write acl(table.*) on change request records to allow only specific group members to edit the records. the ACL script is working fyn as i can see the logs, however, the change request form is still appearing as read-only for all fields, eve...
Hello everyone, When the HR task is generated, an unsigned PDF is currently attached by default. The fulfiller is expected to download this PDF, obtain the necessary signature, and then upload the signed PDF back to the HR task while removing the ori...
I have a playbook associated with CSM Default Record Page variant. It is meant to start when a new case is created. It just does not fire when I create a new case by using the "New" button from list view. When I save this new case, then a tab shows u...
I am very new to UI Builder and have been tasked with creating a sidebar option that will allow the fulfiller to see all attachments relating to a catalog request ticket. In the core UI, we created a custom related list that allowed staff to view all...
Hello devs,Has anyone encountered an issue where a playbook configuration suddenly becomes unavailable or appears to be corrupted? In our case, when we open the Playbook Designer, the configuration is now completely empty. This happened unexpectedly ...
The api/now/v1/table API does not return any results when the sys_updated_on filter includes a trailing Z, even though the timestamps are sent in correct UTC format. For example, no records are returned for the following filter:sys_updated_on>2026-01...
A request will automatically close after 30 days.Flow for Approval Reminder NotificationsThree reminders will be sent before closure.The initial approval triggered when the request is submitted is not considered the first reminder.--- initial communi...
I am starting with a new team and was told I would be working with the IRM (Integrated Risk Management) team. So I googled it and landed on the IRM Product page.More googling took me to this documentation page. I am going to assume that the "Risk Man...
Hi Community,I’m encountering an issue where duplicate email logs are being generated by one of my flows. Below is the behavior I’m seeing:When an SLA starts, the flow sends an acknowledgment email.As the SLA reaches certain percentage thresholds, th...
I need to implement the following validation: when a user creates a record within this modal, the linked list should refresh automatically.My current solution triggers a full page refresh (similar to pressing F5) when the 'Cancel' or 'X' buttons are...
I am trying to integrate copilot with ServiceNow using below MS documents but getting access/permission issue while indexing on the copilot end. We have created ALC for a customs role for below tables however still having issues. I even tried with so...
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