Embedded Images in Inbound Email

[amacqueen]

Does anyone have any suggestions as to how I might display embedded images from an incoming email that was generated by Microsoft Exchange?

What currently is happening is that the incident gets created with the text of the email and an attachment winmail.dat which is useless.

TIA

[DrewW]

When you say embedded images are they attachments on the message when viewed by an email client that is not outlook?

We use email to create knowledge articles by simply cutting and pasting images and all into an outlook email and sending it to ServiceNow and the images show up attached to the knowledge articles that are created.

Maybe its the email format that is being used...?

[amacqueen]

Hmmm.

They are not attachments Drew but images pasted into the email. I tried sending one of the offending images to my Gmail account and that showed properly.

I'm guessing our format is the same as yours, ie HTML

I just tested it and there was a note in the email as follows:-

[cid:image001.png@01CFB6F2.D78F7E40] bit it was not a link so could not click and open

[DrewW]

So are the images we paste into the email from word, outlook does not show them as attachments but when the instance gets them they are attachments and are posted to the knowledge article.   Where are you pasting from?

[amacqueen]

We're typically pasting in from the Microsoft snipping tool but it could also be from Word.