Resolved! Work notes formatting
Does anyone know what makes the task.work_notes journal entries background a yellow color?If so is it possible to choose other different background colors in the activities filter for a different journal entry field?
Forum Posts
Resolved! Variable condition on catalog task
Hi All,I have a variable which is displayed only on the catalog task form and I want to make it mandatory only when the State of the catalog task is updated to 'Closed Complete'.In order to accomplish this I have a UI policy created which displays it...
Resolved! 'Invalid Return'
Hello allI'm trying to learn scripting...the script below will be used in an approval workflow; the purpose is to look up a custom table/record 'u_customer' and look to see ifa checkbox is marked true. If so, return 'true', build approval. What I...
Resolved! REST Access to sys_dictionary Fields
We have created a REST role which is to have access to the sys_dictionary table so it can determine field types for tables and can preserve typing of retrieved data. It seems all is well except for the access to the internal_type field. It is never r...
Resolved! Display Notification name in email via email script
I want to include the Notification name in outgoing emails, dynamically so I don't have to hard code it.Is there a way to get at the Notification name with an email script?
Put Yesterday's Date in query - gs.daysAgoStart(1) not working
Hi All,I have a requirement where I need to fetch records updated yesterday. I tried using gs.daysAgoStart(1) and gs.daysAgoEnd(1) but it seems they're not responding. I inferred it because when I comment those 2 filters the job runs fine and gets th...
Resolved! Using a client script to edit one column in a List view after editing another
I have a list view and would like to change one column after editing another. For example, in an incidents view, I might want to clear the User when the User Group changes to ensure the person editing the list assigns a new user to the incident. ...
Resolved! Which is faster, 'reset and wipe an instance' or release then re-acquire an instance?
for the developers instances. is it faster to 'reset and wipe an instance' or to release an instance and then get another one? i ask this because while acquiring sometimes happen immediately , reset and wipe can take hours.
Resolved! Auto close change
I'm wanting to set up changes to auto close after 24 hours just like incidents close after they are resolved for 24 hours. When a change state is set to verified I want it to auto close after 24 hours.I set up a business rule just like the incident a...
Resolved! How to change status "Not Yet Requested" to "Approved"?
Hey guys,I have an application in SNC. I also created a service for to some business logic. This workflow worked fine in Fuji Patch 3 but after I upgraded my instance to Fuji Patch 5, it does not work any more when price of requested item equals 0. M...
Relate Service Request to Incident
Hi,I have a requirement to Relate Service Requests to Incidents same as Changes can be related to an Incident. Because some incidents are caused by Service Requests and we need to be able to reflect this.How can I proceed please help and suggest.
Resolved! Workflow on Catalog Item is stuck on Waiting for Approval
HelloI have a piece of workflow running off sc_req_item which isn't supposed to be running approvals, instead, this one is creating a whole bunch of tasks.Right now, the workflow has 5 stages: Waiting for Approval, Fulfillment, Delivery, Request Comp...
Trigger Business Rule from Scheduled Job
Hi AllI would like to know how to trigger a business rule from a scheduled jobi have a business rule which triggers email notifications on knowledge expirationit says ( in the comment ) its triggered from a schedules job but am not able to figure out...
Resolved! Get current datetime in UTC
Hi All,Is it possible to get the current datetime in UTC?I have a scenario where I have to find the difference a datetime value from my custom table field(this value is in UTC) and the current datetime. i want to make sure that the current datetime i...
Resolved! Multiple tickets being created for the same incident
When an incident has more than one customer involved, each person that is replying to the emails is having a ticket created. Need to know the rule that is updating incidents when emails come in and figure out why they are creating new incidents ins...