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I am trying to create a processor (similar to KnowledgeHomeLauncher) to take people to an alternate page if they are using an older browser version.What I have found is that if you initially log in to ServiceNow (/navpage.do), you will get the correc...
The current issue I am having is a task record, Service Request, that has multiple Workflows running against it. One of those workflows is an email reminder that the user can set to remind them to follow up with the user, this could be a date as fa...
Hi All,Can anyone have worked on question_answer table before. Please let me know the table_sys_id field value is getting stored.
Can anyone please explain me the meaning of a baseline version (related to an update set) and also what does this line implies - You can revert to the most recent base version.Can anyone give me some examples in support.Thanks.Ader
Hi AllIm trying to highlight all newly updated calls (non itil role) in light blue, so that they are easy to spot by our users that have the itil role. Then once updated by a itli role user the call should immediately remove the blue background.I've ...
I want a activity log to be displayed on click of ui action. By defalut its shows maximum 250 entries as per glide.history.max_entries system Properties.I want is to fetch next 250 entries on click of UI action.Please let me know if somebody has do...
I'm looking on some guidance or best practice advice on when to make something a field vs. a variable. For example, I have a workflow where I need an ITIL user to populate a reference (choose a Group) as part of his or her task, and then later I want...
Hi,How do I get a cat item display value from sc_req_item table? I have only REQITM info on the page.Also I need to get the values of custom fields in sc_req_item table Any sample code available?Thanks
Morning all,We have decided to modify our change process and have created approval groups. All that works great and has made life a bit easier however, I can't seem hide these approval groups so users can assign tickets to these groups. This is still...
Good day!I'm a newbie in ServiceNow. I would like to inquire an error that I'm having right now on Line 6 while creating a business rule. function onBefore(current, previous) { var myArray = new Array("u_field_1", "u_field_2","u_field_3", "u_fi...
Hi,I am trying to import data into my user table. I have the following questions:1. How do i skip a field getting copied from source to target if source is empty. (not a row but field) - Can i do something at onbefore script or field map script2. Als...
Hello,I have a workflow run script which I'm trying to exit under certain conditions. I'm not clear on how I can do this. If I just use a return I receive an error. For example:var something = doSomething();if(!something){ //Don't go on ret...
There is a field on a form that is only supposed to allow edit IF the choice box value is a certain value. I wrote in the conditions to allow this to happen, as it sounds fairly simple. The ACL evaluated as false.So I removed the conditions and just ...
I'm setting up a UI Action where I'll only click "List Choice". It seems like the action is run once per item chosen. What I'm looking for instead is a way to get all of the items chosen and then pass that complete list over to a UI Page.Is that ...
Hi everyone! A client and I recently got their LDAP integration up and running. Almost everything seems to be working very well. However, we are getting the same two errors in the Error logs. They appear as often as every 4 to 5 minutes, and as far a...