Hi All,Im currently doing some work to help the service desk diariise actions.E.g.If a customer requests a call back at a particular date and time regarding an incident.I have added a 'next action due' date and time field which is on the incident for...
Hi All,How to set the color for ${URI_REF} in email notifications. By default it is coming in blue color. I kept text color as red by using Rich HTML editor but it is coming as blue only in emails.Any idea on this?
I have a catalog form where I created an onLoad client script just to filter the list collector. In addition, I have a UI policy setup to only show the list collector if one of the variables is = true.The onLoad client script works in reference to fi...
Hello, I have a couple onChange Client Scripts that set two reference values based on other choices on the Incident form. When a new Incident form is loaded, making changes to the Type, Subtype, and Category boxes will auto-populate our Bus...
Hi Everyone,Im unable to get the image dynamically onto the page.How can I do it in servcienow?your suggestions will be helfulRegards,
I have a UI action that I created and I am attempting to use a GlideDialogForm to get and return user input to the UI action. I am new to scripting in general (and ServiceNow in particular) and can't figure out where to stick the paces of my code to ...
I have been working on something to do with a UI Page and I am curious as to why the g_user commands (for example "g_user.userID") are not working in the UI Page Client Script box.Is there any particular reason for this? I think that knowing the answ...
I feel as though this should be a simple task but I am not proficient at scripting yet. I've not found anything quite spelling it out for me as to how to script it well.BackgroundI have a workflow running on the Incident table who's purpose is to sto...
We have a strange issue. Our incident table seems to be corrupt. We are now unable to change the value on any check-box. But let me clarify. The user can click and change the check-box, but the value behind the check-box doesn't change. So if the che...
At this moment we have a "substate" called "Planned".Also i have a sperated field called "Planned_Time".Now the goal i want to achieve is that when this time is reached the "substate" will be empty and the "state" will be changed to "Assigned".Is the...
Hi,I have created an iframe with a link to a published report, to be placed on a CMS/ESS site.That was the easy part, i have used the following URL: sys_report_display.do?sysparm_report_id=850179c20f1e7900e4b279f692050e58The thing is, that the report...
TLDR; Given a provided SOAP Message Function from a downloaded WSDL, how do I successfully add in message headers?First time working with SOAP and I'm completely lost on what is going on. Why the heck can't everyone supply a REST API...?Anyways, I'm ...
I am using below code in some non global application scopecurrent.floor = parseInt(current.room.substring(0,1)); // where 'room' is string type and 'floor' is integer type.but it is not working, i am getting errorbut when i am using current.flo...
Hi everyone,I have a list collector containing a list of items. These are items from a CMDB extended table, the table has a price field and each item has been updated with a price. Based on the selection from the variable list collector (User can sel...
We have a need to send an email notification to an email address that is entered into a field on a record producer as a string. Not sure how to do this.The record producer form has a string field for 'email address.' The workflow needs to be able to ...
