Full Outer Joins in Database Views
Hi, I need to form a full outer join (gets all match and unmatched records between tables) between two tables in Database Views. Is this possible in ServiceNow? Thanks, Hong
Forum Posts
Add To and CC in Quick message template
Hi everyone, I am currently working on Quick messages on email client for Customer Service Management. I am able to do quick email templates and it's availability based on users and groups. But is there a way to add to and CC in quick e...
Assign To Me UI Action
Hi all, I hope you're keeping positive in these hard times. I'm running into a few issues with the 'Assign to me' button on our incident form. When this button is clicked, i'd like the assignment group to update along with the assigned to (of cou...
Resolved! "glide.script.block.client.globals" error
Good day All, I created UI action button in my personal instance(London version). It's working fine. Same button i created in another instance(London version) at the time i face some error like in the below one. Error:- New client-scripts are run in...
Resolved! What can I do by "Follow on Live Feed?
Hi, I have an question about "Live Feed". Could you tell me what I can do by pressing "Follow on Live Feed" in the Context Menu of the Incident Form? I couldn't understand what a "Live Feed" is in the first place, even after reading the Product Docum...
Resolved! How can we open UI Pages in new Tab in UI Actions
Hi, I have one UI Action Print on the form. I'm calling Printing info UI Page in Print UI Action. It's working but it redirects to the current page. But I need to open Printing info UI page in new tab UI Action script: function openRepeatIncident() {...
Compare table data between two servicenow instances
I want to compare table data between two servicenow instance say prod and stage instances , generate a list with the coulmn endpoint from prod n stage table and additional column say either match or notmatching based on the output. Kindly suggest you...
Why does my GlideRecord update keep creating new record?
Hi I have an approval workflow (that works fine). If the workflow is approved there's a step to either update the status as "approved" in exciting record which i opened. My problem is that, whenever I execute the glideRecord update() function it cr...
is there a way to disable the download button of the ServiceNow Document Viewer?
Hello SNC,my doubt is if the download button of ServiceNow Document Viewer can be disable?, this to avoid the users to download the files.Thanks in advance,Leo
Make an attachment mandatory based on a variable selection on a catalog item
I'm trying to make an attachment required on a catalog item (we use the portal) which I've done before using Catalog Client script. The one I did that works is very simple because the variable has specific options however, now I need to make attachm...
Resolved! Can you change the Service Portal character limit for 'short description' on the 'icon link' widget
Can you change the Service Portal character limit for 'short description' on the 'icon link' widget? OOB it's limed to 255 characters.
Resolved! Ho to set Priority to High for VIP User
Dear all, I have a table that extend from Task table under Application Scope. I would like to set the Priority high when the requester is VIP. I would appreciate you help. Regards, Hong
How to close parent record when all child records are completed
I'm using the script below to query all associated child work order records by the parent request item record. My goal is to automatically close the request item once all associated records are closed. The problem I'm running into is that the request...
Resolved! UI Action to redirect to portal within the native content frame
Hi Experts, I am working on a functionality to direct to a custom made service portal when a button (UI Action) is clicked. Below are the things I have tried: 1. action.setRedirectUrl("/nav_to.do?uri=/cc3"); 2. action.setRedirectUrl("/nav_to.do?uri=%...
How can I Apply UI policy on Multiple catalog items
Hi, I have created a Catalog UI policy for variable set in one of the catalog item, now I need to apply the same UI policy to multiple catalog items which is using the same variable set(its a mult-row variable set). Please advice a script if I can ap...
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