Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to use session timeout?

Hi there, The session timeout setting can be found in sys_properties_list.do. And there after I searched for "glide.ui.session_timeout". I have changed the value in from 30 to 2 (which counts in minutes). But after 2 minutes, I was not logged out.   ...

find_real_file.png find_real_file.png
Venkatesh35 by Giga Contributor
  • 3738 Views
  • 6 replies
  • 3 helpfuls

Resolved! Dynamically change image on HTML widget

I'm using the HTML widget as a way to display different logos depending on which company is signed into our portal. The issue I'm trying to resolve is how to actually make this dynamic so that we can use one portal and display the appropriate logo. R...

Christine24 by Giga Expert
  • 5582 Views
  • 34 replies
  • 16 helpfuls

Resolved! Flow designer script on wait for condition not working

I have a flow in which I am creating a REQ/RITM/SCTASK and then trying to wait for all of the tasks on the RITM to complete. Here is the wait for condition I am trying to use: and the script: var tasks=new GlideRecord('sc_task');tasks.addQuery('requ...

find_real_file.png find_real_file.png

Header Menu not displaying in Service Portal

Hi guys,I have created an entry for the header menu below:but for some reason it is not displaying on the menu...I have created menus before for several service portals but i couldn't figure out why this particular one is not working. Have you guys e...

find_real_file.png find_real_file.png

Resolved! Generate a report from a workflow run script

All, On submission of a catalog item I have a workflow that I intend to generate a report from alm_asset and email it to the requester. I've restricted it managers in our organization and setup the report so it contains all assets where assigned_to.m...

Brian24 by Tera Expert
  • 3047 Views
  • 6 replies
  • 2 helpfuls

Submit incident in Service Portal using ATF

I am trying to submit an incident on Service Portal using ATF. I understand that there is a "Service catalog in Service Portal" section in ATF steps that can do this. However, I want to submit the incident as if end user is using the tool : Open Port...

Amruta12 by Tera Contributor
  • 2710 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to update RITM Variable using Inbound Email Action

Hi Team, My inbound email action is triggering but it is not updating the variable. Can you spot where I am going wrong. Below is the script. The line "current.variables.more_information_required = info_provided" is not working though comments are ge...

saikatmitra by Tera Contributor
  • 2434 Views
  • 5 replies
  • 1 helpfuls

What is the record limit for a remote table in servicenow

HI all,   We have created a remote table to pull the data from an external source dynamically. However, only 1000 records are being created on the remote table, where as when we check the response from the REST message the data is more than 2000 reco...

sanga2 by Tera Contributor
  • 2858 Views
  • 9 replies
  • 0 helpfuls

OnSubmit catalog client script not working

Hi All, I am working in requirement that one variable should populate based on different conditions(Like location,BU and country  ect )  depends on catalog form. I have written script included and OnSubmit catalog client script, Here I am getting log...

krithvik by Mega Contributor
  • 1854 Views
  • 2 replies
  • 1 helpfuls

Catalog UI Policy script with multiple conditions

Greetings All, I am brand new to scripting, so any assistance I can get here is greatly appreciated. I am working on a complex catalog item created by the previous administrator. I have been able to solve for most of the gaps needing addressed, but I...

Jeremy F_ by Giga Expert
  • 4749 Views
  • 9 replies
  • 3 helpfuls