I have a requirement that an approval is sent to someone, and before they approve or reject, they need to fill in a variable on the form for the next approver. I have the workflow waiting for that field to not be empty, and then when it has a value, ...
Hi all, I've recently been implementing a version of John Andersen's JIRA REST api POC and I started to build a similar app myself, keeping most of it locked down to a scope, although some of it has had to be moved to Global. I'm having an issue wh...
Dear all, i have a problem to update incident by inbound email action. When a not-user reply to a system mail, the inbound email processing return the error Unable to locate incident (incident 'sys_id') for inbound email processing. The original emai...
Guys,While sending the email back to servicnow, for some cases, i am getting error like 'Unable to locate xxxx for inbound email processing'. Anyone has idea why it's throwing for some records?
Is it possible to display different labels for columns in the list view for internal and external users in the portal? for eg: for internal users, 'Name' should display the same as it is at table level but for external users 'Name' should appear as '...
How can I turn off and turn the instance back on? I added a variable for increasing the timeout from 30 seconds to a few minutes on the rest messages. I read that you need to turn off and turn on the instance for the change to take effect. How do...
Hi, All I want to make field multiple.for example, I want to make field multiple.How to add multiple dat-walks to a form for example, "caller_id.department.u_department_hierarchy"?
Good day, Background: We need to create a Flow via Flow Designer without a flow logic. We would like this flow to run but make it so that it can skip one or two Actions. Question: Is it possible to Skip "Action 1" once the flow is run using anything ...
A record producer (Employment Verification Letters) has one particular field (Travel Date) where, once the date is selected, the format needs to appear UK style (dd/mm/yyyy). I only want to change the date format for this particular field, so I don't...
Since we have updated to Madrid I am unable to apply any related list conditions when I am viewing the contents of a table. When I open the condition builder that option is just not visible to me (picture below). When I load a list from a report ...
Hello, I create a Automated Test framework for the first time and it runs pretty good. While te test runs: after the creation of a change I want to open the task belonging to the change and I get the following error: FAILURE: Failed to open the 'chan...
I want to delay the notification sent out when a HR Case is set to state "Awaiting acceptance". The reason is when the ticket is set to awaiting acceptance the email goes out stating that the ticket has been resolved. But we want that mail to not go...
Hi experts, We are planning to upgrade test instance . While cloning Prod to test we want to exclude prod data and preserve mock data in test instance. As per now we understood that ServiceNow consider scripts/Business Rules also as table data, so t...
I was wondering if there was any way to download multiple files from multiple records in a single zip file.
Hi all, One of my knowledge article is not visible after i made one update of display attachment to false then again riverted back but still i am not able to see that article with the short description on global search. Before i was able to see its i...
