emergency flow same as to follow for Release Issue Fix

nameisnani
Mega Sage

Hi Team, 

 

we have a requirement that , we are having ' Release issue fix ' change , it has to work like how emergency change request is working , same flow has to work in when we submit release issue fix request submitted .

 

can any one please provide the steps to completed this requriement . 

 

if possible please provide screenshots of configuration for better understanding.

 

nameisnani_1-1740461861364.png

 

 

nameisnani_0-1740461830365.png

 

Thanks in advance 

4 REPLIES 4

HarshithaK
Tera Contributor

Hi @nameisnani ,
For the created change model 'Release Issue Fix' does the type should be 'Emergency' or a new change type?
Provide the Model state transitions for the created change model.

Thanks

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @nameisnani 

This is a model, and its purpose is to function as defined by the user. If you want to make changes, copy the Emergency model, rename it to Release Issue Fix, and use it accordingly. This is the easiest approach.

Steps to follow:

  1. Go to Change Model.
  2. Open the Emergency Change model.
  3. Click Insert and Stay to create a copy.
  4. Rename the new model to Release Issue Fix.
  5. Deactivate the current model.

 

AGLearnNGrow_0-1740469465758.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hi @Dr Atul G- LNG ,

 

I have followed your steps the below error i am getting.

nameisnani_0-1740539925557.png

 

Hi @nameisnani 

 

Look like it is a read-only model. To start, better create a new model, similar to the Emergency model. Follow the same configuration. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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