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Employee Center Catalog Item Help Text Not Visible

CarolMa6
Tera Expert

Hi, 

 

 

We have an issue in Employee Center where the help text/field descriptions on some catalog items are not readable because the text color blends into the background.

We are using the Coral Theme and have already:

  • Reviewed the theme color variables.
  • Checked the alert/info variables ($alert-info-* and $state-info-*).
  • Changed the Service Catalog container background color from black to white.
  • Published the theme and retested.

None of these changes affected the help text color.

The issue appears to be limited to catalog item help text/field descriptions in Employee Center. Has anyone encountered this before, or know which CSS class, theme variable, or component controls the help text color for catalog items in Employee Center?

 

Regards, 

CarolMa

CarolMa6_0-1790155894271.png

 

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@CarolMa6 

was this working fine earlier and you recently upgraded?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

yes @Ankur Bawiskar it was fine before the upgrade. 

hi @CarolMa6 ,

 

if this started coming after upgrade and is behaving the same in other variables in other catalog items then it's an upgrade issue

Please raise a case with ServiceNow for this


Regards
BK
LinkedIn: https://www.linkedin.com/in/bhavyashree-karanth-55032a121
YouTube: https://www.youtube.com/@NowWithBhavya

@CarolMa6 

then it's upgrade issue

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader