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Employee Center Catalog Item Help Text Not Visible

CarolMa6
Tera Expert

Hi, 

 

 

We have an issue in Employee Center where the help text/field descriptions on some catalog items are not readable because the text color blends into the background.

We are using the Coral Theme and have already:

  • Reviewed the theme color variables.
  • Checked the alert/info variables ($alert-info-* and $state-info-*).
  • Changed the Service Catalog container background color from black to white.
  • Published the theme and retested.

None of these changes affected the help text color.

The issue appears to be limited to catalog item help text/field descriptions in Employee Center. Has anyone encountered this before, or know which CSS class, theme variable, or component controls the help text color for catalog items in Employee Center?

 

Regards, 

CarolMa

CarolMa6_0-1790155894271.png

 

6 REPLIES 6

Dr Atul - LNG
Tera Patron

Please try repair the EC portal plugin once else log a now support case.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Tanushree Maiti
Tera Patron

Hi @CarolMa6 

 

You can fix the issue either by 

 

Repairing the plugin 

Or

Correcting the CSS for EC Catalogs. Refer Employee Center Required Information displaying incorrectly 

Color code - you can check from Australia PDI.

     

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti