Empty Users are coming from Azure AD to ServiceNow, how to stop it?
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06-21-2022 09:04 AM
Hey Everyone,
We are using Azure AD to create groups and users and push these groups and users into ServiceNow. We are getting a lot of empty values from Azure AD and we can't understand why.
Below is a screenshot of our group with its members. As you see, there are 2 extra users within the group and they are empty.
When I click on the edit button, we can see the ids; however, these values can't be found neither in ServiceNow nor Azure.
How can we fix this?
Thank you!
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06-21-2022 02:08 PM
Hi, might it be you push nested Azure groups to ServiceNow?
Please see a support article for more details
Hope it helps
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06-22-2022 08:18 AM
Super helpful! Thank you so much!!!