Enable AI search for agent assist

[rathorersp]

Please can someone advise:

Is it possible to enable AI search on Agent Assist ?

[Maheshwari Mano]

Can we enable AI Search on Agent Assist in next experience?

[Service_RNow]

Hi @Maheshwari Mano @rathorersp 

follow thread it will be helpful ai-search-quick-start-guide 

Mark my ANSWER as CORRECT / HELPFUL if it served your purpose.

[chetanb]

Hi @rathorersp 

It is available as the Global search in the Next experience, in Employee Center and Service Portal, Mobile and Virtual Agent. It is also available in a record producer via AI Search Assist.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB

[Maheshwari Mano]

Hi @rathorersp ,

Thanks for the details. But I wanted to know whether AI search is applicable in Agent Assist in Contextual Side panel in next experience (workspace).

Thanks,

Maheshwari Manokaran