Enable AI search for agent assist

rathorersp
Tera Contributor

Please can someone advise:

Is it possible to enable AI search on Agent Assist ?

 

 

 

1 ACCEPTED SOLUTION

Narendran2
Tera Expert

Hi Prinssi, 

You can use AI search under recommendation action context. 

 

Regards, 

Narendran

View solution in original post

7 REPLIES 7

JordyZ
Mega Sage

Hi @Maheshwari Mano ,

 

Have you found the answer? Were you able to apply AI search to Agent Assist?

Prinssi
Mega Sage

As of the Washington D.C. release, Agent Assist is not capable of using AI Search.

 

Please upvote the following idea in the Idea Portal to get ServiceNow to add this feature:
Allow Agent Assist to use AI Search instead of contextual search - Idea Portal (servicenow.com)

Narendran2
Tera Expert

Hi Prinssi, 

You can use AI search under recommendation action context. 

 

Regards, 

Narendran