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Enable AI Search in typeahead Search widget

hana0118
Tera Contributor

Hi. (*sorry for my bad English*)

 

We want to use AI search in the portal page by the typeahead Search widget.

Also, we want to use the same page in the multiple portal.

─────────────────────────

portal X(default :SP)

  └ page A

    └ widget(type ahead search)- AI search

portal Y(custom)

  └ page A(*same one in the portal X)

─────────────────────────

Now, we can use the AI Search(facet, sort, search source etc)in the portal X successfully, but when we switch the portal X to Y, it's not working... we searched the some keyword in the  typeahead Search widget, it's automatically moved to the default 'search' page. We want to use the AI search with custom facet in the portal Y.

*we already change the configure AI Search (https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/enable-a...)

 

any answer will be helpful for me..

 

1 REPLY 1

Aamin Faras
Tera Expert

Have you included the catalogs and in the Portal Configuration related list please let me know ?