Enable AI Search

[Feddy]

Hi Team , 

We are in Quebec release now and we have enable AI search in our instance.
We have enabled AI search in service portal as you can notice in the below screenshot

We couldn't see any difference in the portal and we want to understand if we are missing anything. 
Also we couldn't access/see dashboard in our instance as snow mentioned in the docs

navigate to AI Search > AI Search Analytics > Search Index Analytics.// this path is not available.


https://docs.servicenow.com/bundle/quebec-platform-administration/page/use/dashboards/application-content-packs/ai-search-dashboard.html

Any help on this would be much appreciated.

Thanks, 
Feddy

[Sagar Agarwal]

Hi @Feddy ,

For OOB configuration you have to follow the below steps as well.

1. Use Copy of OOB search page

- Check if the OOB search page is customized or not, I'll prefer to create a copy of the OOB search page and reroute searched to that page. you can customize it.

2. Train NLU model

- Go to AI Search > Search Intent > Default AI Search Genius Results Model

- Train and Publish

3. Publish Search Profile

- Go to AI Search > Search Profiles > Service Portal Default Search Profile

- Publish

These steps should fix your issues.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,

Sagar

[Feddy]

@Sagar Agarwal 
Thanks for the input and i am going try that.
1. Are you suggesting to use copy of OOB or use OOB only?Could you please explain first point little more?

2. when I click train the model, I am receiving following error

3. Yes, I did published it .
Thanks !

[Sagar Agarwal]

Hi @Feddy 

If you have not modified the OOB search page then it should be good.

For the error, I think it has to be something related to model sync, one of my clients faced the same error and I suggested my client create a support ticket with ServiceNow for the same.

ServiceNow fixed that however, my client didn't elaborate on the fix so can't tell you much about that.

Thanks, Sagar

[Brian Bakker]

Hello Feddy,

This error is thrown because the Table Vocabulary Sources linked to this NLU Model have not been synced. Please ensure you have successfully synced all Table Vocabulary Sources linked to this NLU Model, for example in this error, the Lookup Source "cityLocation", before you attempt to train the NLU Model and the error should no longer appear.

Hope this helps.

Regards,

Brian