Enable alert sound when a ticket is reflected in dashboard

padmaja9
Tera Contributor

‎10-02-2023 03:03 AM

Hi team,

We have a requirement where the ITILs of my group will be acted on a ticket when a ticket is assigned to our dashboard. We need to enable a notification sound when our dashboard gets new ticket. Please help if there is any possibility to fulfill this requirement in servicenow.

Regards.

Padmaja

0 Helpfuls
  • 596 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-02-2023 03:52 AM

Hi @padmaja9 

 

According to me, it  is not possible but no doubt a good and valid requirement. As of now Auto refresh is there to see the new records on Dashboard.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************