Enable Document Viewer on task tables

[AllenGreen]

Hi team,

        I need to Add the system property "com.snc.documentviewer.enable_document_viewer" with a "true" value and add the "Use Document Viewer" attribute as "true" for the following task tables:
- Change Requests
- Change Tasks
- Incidents
- Problems
- Problem Tasks
- Requested Items
- Service Catalog Tasks 

[Manmohan K]

Hi @AllenGreen ,

Please follow below steps to enable document viewer 

1. Activate Document Viewer at the instance level
   1. Navigate to All > System Definition > All Available Applications > All.
   2. Enter ServiceNow Document Viewer or com.snc.documentviewer in the Search field.
   3. Select Install.
2. Activate Document Viewer for the tables where you want to use it.
   1. Navigate to System Definition > Dictionary.
   2. Search for the table i.e. incident, open the record with the type field Collection.
   3. Enter Use Document Viewer in the Attribute field.
   4. Enter true in the Value field.
   Document Viewer is enabled at the table level. Repeat this procedure for each table for which you want to enable Document Viewer.

Note: Ensure that the system property com.snc.documentviewer.enable_document_viewer is set to true or create it if it does not already exist.

Please mark answer as helpful and correct if it helps resolve the issue

[Arun Kumar D]

Hi @Manmohan K 
Can we print directly from the document viewer? If yes, please advise.