Enabled live chat in Service Portal

utente · ‎04-10-2017

Hi all,

I need to enable the live chat in Service Portal.

When an employee is connected, other people see he connected.

But is they send the chat messages to him, it doesn't arrive at him.

The chat messages are visible (and so, usable) only when the user connects to the normal ServiceNow page (no, service portal).

How can I enable the chat also in Service Portal?

Best Regards,

Vincenzo

shloke04 · ‎04-11-2017

Hi,

In Order to setup a Queue, you need to define that under "Collaborate" module as shown below:

Queue under Social Application was for the Legacy Chat configuration. In order to work perfectly you need to define it under Collaborate Application Menu only. If the Collaborate menu is not activated then you need to navigate to "Plugins" Module and search for "Collaboration" and activate the same by opening the Plugin Record and then click on "Activate/updgarde" Related link as shown below:

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

Sama4 · ‎05-29-2018

How can we create new incidents from the chat from portal ?