Encrypting Attachment from Service Portal(Record Producer)

[Nitya Mudaliar]

I am trying to encrypt attachments on a scoped application table. I was able to use the Encryption Support Update available on Share to set-up and manage encryption rules on the table. I am able to encrypt attachments coming from inbound emails too. I am also able to encrypt attachments from Record Producers in Native UI. But when I use the same record producer in the Service Portal UI and submit the record - the attachment does not get Encrypted. On Further Analysis I found that whenthe Encryption Rule runs(via Business Rule) it does not detect the attachment for the record in the sys_attachment table.

I tried a bunch of test Business Rules to detect the attachment when it gets associated to the final record - but I have not had any success there.

My question here is simple - when we attach a file via the service portal - i see that it gets associated with table_name= sp_portal in the attachment table initially and then on submitting the form - it eventually associates with the target table. But when I add a Business rule to detect this event ( association of the attachment to the target table) The Business Rule does not fire). Is this is a known issue that any one has faced Or am I doing something wrong.

For testing and POC i used the incident table in my personal developer instance. The below business rule does not fire when I submit an incident record via Service Portal only   - every other time it fires.

Business Rule Attachment[sys_attachment]

When: After - Insert or Update

No Condition

Script :

if(current.table_name == "incident"){

gs.info("Incident Attachment"); // for test I tried this on the incident table on my developer instance

}

[Jonah Piascik]

Were you able to find a solution for this?