Encryption of Field Cause Script Include to Fail

[Randy33]

I have a script include that imports employees from our HR System.  The issue is the script now fails when it executes the encryption code.  

//Encrypted fields

employee.u_last_four_ssn.setDisplayValue(this._getLastFour(d.ZY_CT_KEY_FLD));

employee.u_last_four_ssn.setContextID(encryptionID);

employee.u_dob.setDisplayValue(dob);

employee.u_dob.setContextID(encryptionID);

employee.u_phone.setDisplayValue(this._formatPhoneNumber(d.PHONE));

employee.u_phone.setContextID(encryptionID);

//employee.u_nid.setDisplayValue(d.ZY_CT_KEY_FLD);

employee.u_nid.setContextID(encryptionID);

//Update

employee.update();

else where in the code to get the encryption ID:

_getEncryptionID: function(encryptionName) {

var contextGR = new GlideRecord("sys_encryption_context");

contextGR.addQuery("name", encryptionName);

contextGR.query();

if (!contextGR.next()) {

gs.info("*********** No such encryption context " + encryptionName);

return "";

Any ideas as to why it is failing.  I'm not too familiar with encryption 😞

}

return contextGR.getUniqueValue();

},

[Ankur Bawiskar]

@Randy33 

if your script runs as system user then field level encryption is bypassed.

You can create a module access policy for your script include or business rule so that system ignores the encryption context for fields

Module access policy overview 

Step-by-Step Guide to Configuring an Encryption Module in ServiceNow 

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