Developer

Which column refers "from" in sys_email table?

I am trying to implement inbound email action via flow designer.I need to trigger the flow and create incident record only when i get an email from particular email address. Here, i am creating the emails using bg script as we dont have such emails ...

Question

Interactive Filters on Dashboard Not Responding and Showing "Security Constraints Prevent Access"

Hi Community,I am encountering an issue with Interactive Filters on a ServiceNow dashboard in our Test environment.When a filter value is selected, the dashboard widgets/reports do not refresh dynamically. Instead, the system displays the following e...

Question

From Alerts to Insights: The Importance of ITOM Use Cases

Question:What is the purpose of the use case? How can it be identified? What areas should we concentrate on, and how will it assist in the operational aspects of IT? Solution:Numerous organizations managing their IT operations utilize ServiceNow as...

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Jira spoke integration Error Request type

Hi community can you please help. When using the Jira spoke, create issue action, I cannot create an issue when it has the "Request type" Populated in the payload. Without it , it does work, however with it , it does not work. Can you help please. T...

Question

Password reset url not working

When getting a password reset link in email notification it looks like this:https://[instance_name]/passwordreset.do?sysparm_id=127ff5955f3c4700dd111cbdf0e3c267&sysparm_request_id=aba176ebf46f470060376d95ca9e0d1d&sysparm_nostack=true&sysparm_token=vi...

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Instance Configuration

Best Practices for Building Efficient and Scalable ServiceNow APIs

In ServiceNow development, building performant and maintainable APIs is critical for scalability, security, and integration. This article shares best practices for designing Scripted REST APIs and highlights when to leverage native Table APIs for opt...

Article
Team Development

Can Virtual Agent provide a ChatGPT-like conversational troubleshooting experience using AI Agents?

Hi Community,We have a client requirement where they are looking for a more seamless, ChatGPT-like conversational experience within ServiceNow Virtual Agent.We have demonstrated several Virtual Agent use cases using conversational topics and AI Agent...

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VS Code Extension- Full Demo

In this video, the following features have been demoed: - Offline Development - Auto Code completion - Run Background script - Auto Sync with instance - Create multiple projects

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VS Code Extensions for ServiceNow

Resolved! Multicurrency choice list implementation

Hi Community,I have a requirement to add a Currency Code field to a custom table. The field only needs to store the ISO 4217 alphabetic currency code, for example:USDEURGBPLKRI know ServiceNow has the Currency [fx_currency] table, which contains curr...

Question

Need help with create CI in 2 different table using single pattern and classifier

A single Java process hosts both:Oracle WebLogic ServerOracle Coherence (embedded)WebLogic CI gets created in cmdb_ci_app_server_weblogic .i created pattern extension to create oracle coherence in generic table.Current BehaviorWhen the hosting Java/W...

Question

Plugin Activation Failed on PDI

Has anyone else had any issues with activating plugins on their PDIs? I have been trying for multiple days. I have reset and wiped my instance, released and requested new, etc. Nothing I have done has worked. I hope this isn't just me...

Question

Heading to World Forum New York? Let's Make It a Two-Day Thing.

Heading to World Forum New York? Let's Make It a Two-Day Thing. Hey Community! ServiceNow World Forum is in New York City this week, and if you're anywhere near the city (or willing to make the trip), here's a two-day plan for you: one night o...

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Remove Welcome Page from Playbook

I created a playbook that did not have a welcome page when triggered. I started to mess around with creating variants of the playbook and that is when the welcome page came into play. I deleted all my variants and just have the base playbook, but the...

Question

Schedule an update set to auto preview and commit

Hello All,Is there a way to create an scheduled job to automatically preview and commit an update set when it reach the time condition??

Question

Resolved! Variables on Requested Item (RITM) are partially hidden by left navigation panel in SOW Workspace

Hi Experts, I'm experiencing a UI issue in Service Operations Workspace (SOW) when viewing a Requested Item (RITM).As shown in the screenshot, the Variables section is partially hidden behind the left-side navigation panel, making it difficult to vie...

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