End User not able to download Attachments!

[abhinav_jain15]

Hi Team,

I am trying to download the attachment by impersonating as an end user, but when i click on the attachments, it doesn't download but open a new blank tab showing the sys id of the attachment.

I just want to confirm is this OOB functionality like END USER cannot download attachments & what role we need to have to access to attachments.

Regards,

Abhinav

[Ankur Bawiskar]

Hi Abhinav,

If user is able to see the attachment then user should be able to download. For deleting or uploading new attachment user should have write access to the table to which attachment is being added.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ct111]

Hi Abhinav,

Issue seems to be with ACL

Check the below two links and check which suits ur criteria: 

https://community.servicenow.com/community?id=community_question&sys_id=5e670b69db1cdbc01dcaf3231f96196b

https://community.servicenow.com/community?id=community_question&sys_id=5bd7c32ddb1cdbc01dcaf3231f9619f5

PLEASE mark my ANSWER as CORRECT if it served your purpose.

[Ankur Bawiskar]

Hi Abhinav,

Any update on this?
Can you mark answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards
Ankur

[Ankur Bawiskar]

Hi Abhinav,

Any update on this?
Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards
Ankur