End user unable to personalize the List for Knowledge modue

[ankur40]

End users are unable to personalize the list for Knowledge module (kb_knowledge) (after selecting the field, it doesn't show up in the list). Also there is no view rule defined on this table.

Even we couldn't see any error in the inspect while doing testing.

[Community Alums]

Hi @ankur40 ,

Can you check these properties "glide.ui.list.allow_personalize" , "glide.ui.list.allow_personalize.kb_knowledge"

Also refer: 

https://www.servicenow.com/community/itsm-forum/itil-users-are-not-able-to-personalize-list-columns-....

To check tranaction logs :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783033

[ankur40]

Hi @Community Alums ,

Thanks for the reply,

But Hi Support replied on this as this is a known issue and this has been fixed as part of upcoming release.

[Community Alums]

Hi @ankur40 

Great!!