End user unable to personalize the List for Knowledge modue

[ankur40]

End users are unable to personalize the list for Knowledge module (kb_knowledge) (after selecting the field, it doesn't show up in the list). Also there is no view rule defined on this table.

Even we couldn't see any error in the inspect while doing testing.

[Hemanth M1]

Hi @ankur40 ,

Can you check these properties "glide.ui.list.allow_personalize" , "glide.ui.list.allow_personalize.kb_knowledge"

Also refer: 

https://www.servicenow.com/community/itsm-forum/itil-users-are-not-able-to-personalize-list-columns-....

To check tranaction logs :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783033

[ankur40]

Hi @Hemanth M1 ,

Thanks for the reply,

But Hi Support replied on this as this is a known issue and this has been fixed as part of upcoming release.

[Hemanth M1]

Hi @ankur40 

Great!!