End user with no role navigation to Native UI

Balakrishna_ABK
Tera Guru

‎02-07-2024 05:35 AM

When End user with no role is logging its navigating to Native UI. I want this to change navigate to Employee Service Center

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Community Alums
Not applicable

‎02-07-2024 05:59 AM

Hi @Balakrishna_ABK ,

Redirecting end users to the Service Portal in ServiceNow is key. Follow these steps for a smooth user experience:

  1. Go to the ‘Service Catalog’ module.
  2. Click on ‘Catalog Policies’ and select ‘Service Catalog’.
  3. Choose ‘Redirect End Users’ from the dropdown menu under ‘Redirect Options’.
  4. Enter the URL of your desired Service Portal page in the designated field.
  5. Save and test by logging into an end user account.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-07-2024 06:15 AM

Hi @Balakrishna_ABK 

 

https://www.servicenow.com/community/now-platform-blog/6-ways-to-set-up-your-service-portal-for-redi...

 

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Sandeep Rajput
Tera Patron
Tera Patron

‎02-07-2024 06:17 AM

@Balakrishna_ABK Please refer to this post https://www.servicenow.com/community/now-platform-blog/6-ways-to-set-up-your-service-portal-for-redi... and make the appropriate changes according to the changes suggested in the post and you will be able to configure the redirection.