End Users cannot see custom font on Service Portal

[JordanDR]

Hi all,

In our current state, we don't allow any end-users outside of IT to access the ServiceNow UI except for the service portal. Today I noticed that non-IT users accessing the service portal are not seeing the custom font, while anyone who has ServiceNow UI access was able to see it.

ServiceNow User:

Non-IT end user

Is there a way to edit the portal or the access around it to ensure that everyone is seeing the custom font?

Thanks,

Jordan

[Sebastian L]

How have you implemented the font? Through an attachment on the theme? If so you should Base64 encode the font. 

You can check out the answer in this thread  

[JordanDR]

Hi Sebastian,

Yes we have it through an attachment on the theme. Once I base64 encode the font where should I include the output?

[Sebastian L · Accepted solution]

I'm sorry my link was broke: https://community.servicenow.com/community?id=community_question&sys_id=897e28521b6bd8906531ea89bd4bcb70 

See the answer in the thread, but you do it like this: