End users not able to see service, service offering field

Alekhya12
Tera Contributor

‎10-30-2023 03:50 AM

Hi, 

Created custom fields service and service offering on knowledge. Where service is reference to service table and service offering is reference to offering table. End users are not able to see this service and service offering field. Eventhough after inactivating read acls on referenced table still end users are not able to see service and service offering fields. Can anyone help me on this.

 

Thanks in advance !

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Ankur Bawiskar
Tera Patron
Tera Patron

‎10-30-2023 03:55 AM

@Alekhya12 

did you debug ACLs and see if which ACL is failing?

Any query BR on those 2 tables which is restricting the data

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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