erp system

[Nagoor Basha 1]

erps be setup to send scheduled/structured reports to snow over email with standard subject for snow to process them (upload the info in a table)?

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

its not SNOW, its SN or ServiceNow.

By reading incomplete information, you need to configure the Inbound action.

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

Again its not SNOW.

You can create a report

- Go to report

- Select Table Incident

- Untouched means NOT UPDATED

- In list view put condition updated

-

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

If already closed, means no update there, so you can add one more condition 

Active = True , so it pick only active cases. 

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

Try this way

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

If already closed, means no update there, so you can add one more condition 

Active = True , so it pick only active cases. 

[Nagoor Basha 1]

Assignment group level reports – Bar graph - Tickets received / Resolved / Pending cases for specific period

[Nagoor Basha 1]

Assignment group level reports – Bar graph - Tickets received / Resolved / Pending cases for specific period

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

Try this way

[Nagoor Basha 1]

For the above task , received / Resolved / Pending what can i pick in state condition 

which one i select for the state condition