erp system

[Nagoor Basha 1]

erps be setup to send scheduled/structured reports to snow over email with standard subject for snow to process them (upload the info in a table)?

[Dr Atul - LNG · Accepted solution]

Hi @Nagoor Basha 1 

its not SNOW, its SN or ServiceNow.

By reading incomplete information, you need to configure the Inbound action.

[Dr Atul - LNG · Accepted solution]

Hi @Nagoor Basha 1 

Again its not SNOW.

You can create a report

- Go to report

- Select Table Incident

- Untouched means NOT UPDATED

- In list view put condition updated

-

[Dr Atul - LNG · Accepted solution]

Hi @Nagoor Basha 1 

If already closed, means no update there, so you can add one more condition 

Active = True , so it pick only active cases. 

[Dr Atul - LNG · Accepted solution]

Hi @Nagoor Basha 1 

Try this way

[Dr Atul - LNG · Accepted solution]

Hi @Nagoor Basha 1 

its not SNOW, its SN or ServiceNow.

By reading incomplete information, you need to configure the Inbound action.

[Nagoor Basha 1]

please prepare report in snow, this is the req - List of untouched tickets with ageing (Entity name should be in filter) for specific period.

[Dr Atul - LNG · Accepted solution]

Hi @Nagoor Basha 1 

Again its not SNOW.

You can create a report

- Go to report

- Select Table Incident

- Untouched means NOT UPDATED

- In list view put condition updated

-

[Nagoor Basha 1]

For the above task,

if the case is already closed and nobody is working on it now, will that also come in this list?