Error : 1 row removed from this list by security constraints

[sravanipudota]

In my HR agent workspace I have a widget or tile which is 'My team's Unassigned cases' shows number of cases unassigned. It is showing the unassigned cases as 2 and When I click and open the list it is showing only 1 case and popping a message like "1 row is removed from this list by security constraints" 

When I check the list with Admin role from Native UI It is showing only 1 unassigned case.

Refer attached images 

Please help me out on this urgently..

 

 

[Mahathi · Accepted solution]

Hi @sravanipudota ,

Usually the error is due to an ACL that is restricting the view.

Check if there are HR Specific roles required to see the record.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi