Error : Data policy exception : the following fields are mandatory but reversed : Entitlement while submitting the CASE in CSM portal
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03-24-2021 11:12 AM
Getting the Error : Data policy exception : the following fields are mandatory but reversed : Entitlement While submitting the CASE in the CSM portal.
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03-24-2021 11:34 AM
Hi,
There is a data policy on the case table that requires an entitlement to be linked to the case in order for the record to be created. If you do not wish to have this behaviour, the data policy will need to be deactivated.
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03-23-2022 05:57 AM
Could you please provide the steps to deactivate the data policy
