Error - did not create or update sn_hr_core_case using current

[Pratiksha_45]

Hello All,

I have create one inbound action and I have call event on it but I got following error.

Please see the screenshot of my event, Notification and inbound action.

Event:

Inbound action:

Notification:

Can anyone please help me  on this.

Thanks in advance!

[Filipe Cruz]

Was the event created? Did you check that on the event log?

[Pratiksha_45]

Yes , event created

[Filipe Cruz]

But from what I can see you are not updating the hr case, you are simply triggering an event to send out a notification. The message that appears is just an information message (not error!) To inform that the case that was target of the inbound action was not updated. Seems a normal behavior of the tool! If you consider relevant, mark my answer as correct/helpful! Thanks!

[Niharika20]

Hi, Am also facing same error. And the thing is am trying to update the case and change its state when user replies but unable to change as am facing this error. we have many inbounds using current.update() but why are we seeing this error and unable to update using current? Any thoughts?