Developer

Looks Up Records not pulling records from List Collector

I have a Catalog Item with a List Collector for the cmdb_ci_server table. Within the Flow, I have created a Look Up Records for this table with the condition Sys ID is one of server_configuration_items (List Collector variable) > Sys ID. Though resul...

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Resolved! Emails from notspam@example.com are now flagged as SPAM

Hello, We get automated reports from 'notspam@example.com' that are supposed to create a ticket. This has been working fine until recently, now those emails are flagged as spam via X-ServiceNow-Spam-Flag:YES and are ignored. Apparently their SPAM-SCO...

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System Properties & it's Usage

System Properties System properties used to store configuration information that rarely or never changes. We can add or update to control the system behavior. It is best practice to use a system property instead of hard cladding the fixed values.Syst...

Article
Multiple Versions
Scripting and Coding

Resolved! Additional Comments field not available into Service portal Incident

Hi, we had upgraded australia version into test environment recently. during testing, i raised incident into serviceportal page. After incident submission, i found that additional comments field not available for ITIL, Business Stake holder role inst...

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SERVICE PORTAL: Make Attachments Mandatory on Service Portal

Hi All, How to make "Attachments" mandatory on a catalog item in the Service Portal (SP) based on a specific variable value. e.g. If Hard Drive is selected "250 GB" then makes attachment mandatory. We know the challenges with making Attachments manda...

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Scripting and Coding
Service Portal Development
User Interface (UI)

in survey How to make question 3 should be visible if any of question 1 and question 2 is No.

I am building a ServiceNow survey with three Yes/No type questions. I need to configure conditional visibility (dependencies) based on the following logic:If Question 1 is No → Question 3 should become visible.If Question 1 is Yes → Question 2 should...

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Can i change the source field Value using onBefore Transform Script?

1. I have a scenario where i have to remove field value which contains "not availabe" to transformed as empty, source script for every field could not be the best scenario.2. i wanted to change the source field itself from "not available" to "", can ...

Question

'record history' tab in hr agent work space

Does anyone know the visibility condition for the 'record history' tab in hr agent workspace? It's not in related list configuration for UIB view but I can see it in the UI builder. However I can't make it visible to all hr agent. Please help.

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Resolved! Has anyone encountered this error: Flow execution not found

We have requests that are running longer an a year and we are receiving this error when trying to look at the flow that should be running for the request. Has anyone else encountered this and if so, what did you do to resolve the issue?

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Resolved! Parent Archive Rule failing to cascade archive

My parent Archive Rule is failing to run referenced 'child' Archive Rules. The goal for this archival is to archive [incident_alert] and [incident_alert_task] records when an [incident] record matching the criteria in the parent rule is found. Since ...

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How to Assign Ticket to Primary On-Call User and Notify Both Primary & Secondary Users?

Hi AllI am using the On-Call: Assign workflow, which only assigns the ticket to the Primary On-Call user.We also have the On-Call: Escalation by Email workflow, which sends notifications to the Primary and Secondary On-Call users, but it does not as...

Question

ServiceNow- Microsoft Active Directory INTEGRATION: Unable to change userPrincipalName (UPN)

Description: We are using the Microsoft Active Directory v2 Spoke (IntegrationHub) to provision new AD user accounts via a ServiceNow Flow. We have identified two separate gaps in the spoke's available actions and need guidance or a fix for both. I...

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Step‑by‑Step Guidance Needed: Configuring Cross‑Instance Application Trust

Hello ServiceNow Community,I’m looking for step‑by‑step guidance and best practices to correctly configure Cross‑Instance Application Trust (CIAT) across multiple ServiceNow environments.Current Environment Setup10 Development instances1 QA instance1...

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Resolved! AIUX on PDI

I am trying to get AI UX to work on my PDI. I have tried both on Australia and on Brazil with the same result.I followed the guide here: https://relay.semaphorepartners.com/aiux-docs/installing/After checking/updating the plugins listed I can see tha...

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Resolved! How to Create, Publish and Retire a Change Model - Template

What is change templateChange templates provide baseline standardisation for common changes, making changes easier to create as well as driving a higher standard of change and compliance. Similar to the concepts used for existing standard change temp...

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