Error In Inbound Email Action "Skipping 'Update the RITM And Incident', email is a reply, and the record it matches is not in the Inbound Email Action's table"

[haider3]

I want to update the Activity log of my RITM or INCIDENT from the email.

Always show Skipping mssg in log when i reprocess it

with this message "Skipping 'Update the RITM And Incident', email is a reply, and the record it matches is not in the Inbound Email Action's table"

This inbound email action i had written.

Thanks

Haider

[anurag92]

There can be 2 reasons why inbound actions are skipped. The actual reason is in the table which shows inbound action is skipped.

The reason can be due to domain, inbound action should always be in global domain, secondly, there might be an error in the inbound email action script.

I guess log statements is not correctly written. Also, put some logs and try again to check if logs are being hit.

[haider3]

I want to add only reply in my activity log , but if i write" current.comments = "reply from: " + email.from + "\n\n" + email.body_text; "

It will copy whole the email body , even the mail chain running on this.. please tell me how to remove the latest reply and add it to the activity log

[anurag92]

This link can help you:

Inbound email action, capture only latest reply