Error message: Actual end must be after Actual start

Sergio26 · ‎02-19-2020

Hello,

On our DEV and TEST instances (New York version) we are receiving the error message 'Actual end must be after Actual start' when we access the following forms:

- Demand (dmn_demand)

- Change (change_request)

- Project task (pm_project_task)

- User (sys_user)

The problem started suddenly.

Anybody knows what this could be? Looks like it is pointing to a UI Script 'PmClientDateandDurationHandler'

Thank you

Sergio26 · ‎02-25-2020

Hello,

I opened a ticket at ServiceNow and it turned out it was because of a Business Rule 'Actual Start/End Date Validation' on the Change Request table that was never created during our upgrades until our latest NY upgrade. The person at Support was surprised because the Business Rule existed OOB in Madrid (our previous version).

We had a couple of changes that had their actual end date before the actual start date and at some point one of the changes started triggering the Business Rule in our DEV/TEST instances. By adjusting the dates the error stopped popping.

Fortunately, after our PROD upgrade to NY the errors never showed up.

Thank you for your guidance.

View solution in original post

Sukraj Raikhraj · ‎02-19-2020

so no need for this warning?

Sukraj Raikhraj · ‎02-19-2020

possible a script include / business rule is driving this requirement.

Sergio26 · ‎02-19-2020

Hello,

Indeed it's pointing to a UI Script 'PmClientDateAndDurationHandler' that is called in different BR and client script of tables using those type of date fields.

And no we don't need that warning because we never had it. We are trying to understand why suddenly this warning is showing since today.

Sukraj Raikhraj · ‎02-19-2020

quite possible , it's the first time the date validation is being triggered. can you look at the values for date? Make it inactive if you don't want the UI script.